MKV files

[Dré]

Hey Guys,

I want to play some MKV files (transcoded or not) but the TV says :"This file is not supportet" (in Dutch: "Bestand wordt niet ondersteund")

Last week I played many MKV files with no Problem, I changed nothing in my System or TV

How is this possible?


Dré

[BeFi]

Dré,

I have a similar observation with .mts HD video files and Samsung TVs. Since I use Mezzmo 4.0.6 the Samsung TVs sometimes say 'File not supported' and next time play it without issues. I have a Samsung C and a D series Tv and both show the same randomness of behavior.

With Mezzmo 3.4.3 the .mts files were playing fine.

I have not yet reported the issue to Paul due to time constraints but I am sure its just a timing issue in Mezzmo's delivery.

Which TV model are you having issues with?

regds Bernhard

[Paul]

Thanks for reporting this, Dré & Bernhard. We'll need some more information to determine the reason for the problem:

• Your TV model and the device profile assigned to the TV in the Media Devices dialog.
• The FFmpeg information for one of the video files that has this problem. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'.
• Are there any subtitles associated with this video? Right-click on the video in Mezzmo and click Properties. On the Properties dialog, go to the Subtitles tab to check if there any subtitles.

[BeFi]

Hi Paul,

(1) TV Models: Samsung UE40C8790 (Mezzmo: TV-40C8700) and Samsung UE32D6750 (Mezzmo: [Tv]UE32D6750)
(2) No subtitles associated
Additional Observation on Samsung C: When playing sometimes the file supports Chaptering and sometimes not. Usually .mts files supoprz Chaptering on Samsung C
(3) FFMpeg Information:
ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
built on Jan 16 2014 16:39:38 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl32 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-pthreads --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc32/lib --pkg-config=pkg-config --disable-w32threads --enable-zlib --enable-libvpx --enable-libvorbis
libavutil 52. 62.100 / 52. 62.100
libavcodec 55. 48.101 / 55. 48.101
libavformat 55. 23.103 / 55. 23.103
libavdevice 55. 5.102 / 55. 5.102
libavfilter 4. 1.100 / 4. 1.100
libswscale 2. 5.101 / 2. 5.101
libswresample 0. 17.104 / 0. 17.104
Input #0, mpegts, from 'F:\Filme\Natur und Reise\Donau - Lebensader Europas Teil 2_07-30_20-57-00.m2ts':
Duration: 00:46:53.66, start: 1.380000, bitrate: 14428 kb/s
Program 1
Stream #0:0[0x1100]: Audio: ac3 (AC-3 / 0x332D4341), 48000 Hz, stereo, fltp, 192 kb/s
Stream #0:1[0x1011]: Video: h264 (Main) (HDMV / 0x564D4448), yuv420p(tv, bt709), 1280x720 [SAR 1:1 DAR 16:9], 50 fps, 50 tbr, 90k tbn, 100 tbc
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 77
---> Frame rate: 50,00
---> Aspect ratio: 16:9 PAR=1:1
---> Duration: 00:46:53

[Dré]

Hi Everybody,

I have deleted the Profile "Panasonic Viera Plasma TV" and then let it connect again with Mezzmo, then it all works again
Subtitles are external .srt file

A little bit strange

ffmpeg version N-59793-g7a8318f Copyright (c) 2000-2014 the FFmpeg developers
built on Jan 16 2014 16:51:32 with gcc 4.8.2 (GCC)
configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
libavutil 52. 62.100 / 52. 62.100
libavcodec 55. 48.101 / 55. 48.101
libavformat 55. 23.103 / 55. 23.103
libavdevice 55. 5.102 / 55. 5.102
libavfilter 4. 1.100 / 4. 1.100
libswscale 2. 5.101 / 2. 5.101
libswresample 0. 17.104 / 0. 17.104
Input #0, matroska,webm, from 'X:\!!! Onbekeken films\Tapped Out (2014) MKV\Tapped out.mkv':
Metadata:
encoder : libebml v1.3.0 + libmatroska v1.4.1
creation_time : 2014-05-21 02:11:12
Duration: 01:48:20.51, start: 0.000000, bitrate: 4234 kb/s
Chapter #0.0: start 0.000000, end 279.000000
Metadata:
title : Chapter 1
Chapter #0.1: start 279.000000, end 895.000000
Metadata:
title : Chapter 2
Chapter #0.2: start 895.000000, end 1355.000000
Metadata:
title : Chapter 3
Chapter #0.3: start 1355.000000, end 1787.000000
Metadata:
title : Chapter 4
Chapter #0.4: start 1787.000000, end 2341.000000
Metadata:
title : Chapter 5
Chapter #0.5: start 2341.000000, end 2932.000000
Metadata:
title : Chapter 6
Chapter #0.6: start 2932.000000, end 3335.000000
Metadata:
title : Chapter 7
Chapter #0.7: start 3335.000000, end 3925.000000
Metadata:
title : Chapter 8
Chapter #0.8: start 3925.000000, end 4353.000000
Metadata:
title : Chapter 9
Chapter #0.9: start 4353.000000, end 5155.000000
Metadata:
title : Chapter 10
Chapter #0.10: start 5155.000000, end 5996.000000
Metadata:
title : Chapter 11
Chapter #0.11: start 5996.000000, end 6305.000000
Metadata:
title : Chapter 12
Chapter #0.12: start 6305.000000, end 6500.512000
Metadata:
title : Chapter 13
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709), 1912x796 [SAR 1:1 DAR 478:199], 23.98 fps, 23.98 tbr, 1k tbn, 2k tbc (default)
Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Stream #0:2: Attachment: mjpeg
Metadata:
filename : small_cover.jpg
mimetype : image/jpeg
Stream #0:3: Attachment: mjpeg
Metadata:
filename : small_cover_land.jpg
mimetype : image/jpeg
Stream #0:4: Attachment: mjpeg
Metadata:
filename : cover.jpg
mimetype : image/jpeg
Stream #0:5: Attachment: mjpeg
Metadata:
filename : cover_land.jpg
mimetype : image/jpeg
At least one output file must be specified

<MEZZMO>: Child process ended with code: 109, ExitCode=1


---> DB Level Info: 40, 100
---> Frame rate: 23,98
---> Aspect ratio: 478:199 PAR=1:1
---> Duration: 01:48:20

[Paul]

OK - let us know if the problem re-appears and we'll find out what's going wrong.