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Thread: Cannot purchase DownloadStudio, any reason?

  1. #1
    Join Date
    Aug 2014
    Posts
    1

    Default Cannot purchase DownloadStudio, any reason?

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    I tried to buy DownloadStudio but after finish all form, I received this message. I live in Vietnam and use my MasterCard to buy it. The price is discounted to 15 USD and it's better for me to buy this time. Please help

    P/S: I also sent email to sales team and @esellerate address but no answer.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Our online sales are handled by eSellerate (Digital River), so they know the exact reason for not being able to purchase DownloadStudio. Given that you have emailed them, you should receive a reply in the next 24-48 hours. If you do not get a reply, please email us at sales [at] conceiva [dot] com and we'll assist you further.

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  3. #3

    Default

    I'm sorry to hear about the trouble you're experiencing with purchasing DownloadStudio. It seems like you've already taken the right steps by reaching out to the sales team and eSellerate via email, but it's unfortunate that you haven't received a response yet.

    Here are a few additional suggestions you can try:

    Check Spam/Junk Folder: Sometimes legitimate emails can end up in the spam or junk folder. Make sure to check these folders in your email client to see if any responses have been filtered there.

    Contact Customer Support: If you haven't already, try reaching out to the customer support team directly for DownloadStudio. They may be able to assist you with the purchase process or provide alternative payment options. Look for a "Contact Us" or "Support" section on their website.

    Alternative Payment Methods:
    Since you mentioned using your MasterCard for the purchase, consider if there are any alternative payment methods available. Some software vendors offer multiple payment options, including PayPal or other credit/debit cards, which may work more smoothly for international transactions.

    Try Again Later: Occasionally, payment processing systems may experience temporary issues or delays. You might want to try making the purchase again after some time has passed, to see if the problem resolves itself.

    Explore Other Resellers: If DownloadStudio is available through other online resellers or software marketplaces, you could try purchasing it from there instead. However, make sure to verify the legitimacy of the reseller before proceeding with the purchase.

    If none of these suggestions work and you still encounter difficulties, you may need to continue following up with the sales team and eSellerate for assistance. Sometimes, it can take a bit of persistence to resolve issues with online purchases.

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