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Thread: Not Supported File Type

  1. #1
    Join Date
    Mar 2012
    Location
    Cambridge, UK
    Posts
    10

    Default Not Supported File Type

    Hi,
    I have been using Mezzmo for a couple of years now with no problem, but a couple of weeks ago it stopped playing any audio or video files. A lot of these are the same files that have been playing okay for ages.
    I have tried deleting Mezzmo and re-installing, but have the same problem still.
    My TV is a Samsung LE46C750, Windows PC running Windows 8.1.
    But, as I said all was fine until a couple of weeks ago.
    I attach my log files.
    Many thanks.
    Attached Files Attached Files

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    You're missing the logs for Mezzmo server. Turn logging back on in Mezzmo and restart your Mezzmo server. Now reproduce the problem (i.e. connect to Mezzmo from your TV and try to stream a few files). When streaming fails, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Mar 2012
    Location
    Cambridge, UK
    Posts
    10

    Default

    Quote Originally Posted by Paul View Post
    You're missing the logs for Mezzmo server. Turn logging back on in Mezzmo and restart your Mezzmo server. Now reproduce the problem (i.e. connect to Mezzmo from your TV and try to stream a few files). When streaming fails, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.
    Hi,
    I have tried again as suggested, and these are all my log files,
    Cheers,
    Adrian.
    Attached Files Attached Files

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hi Adrian,

    Thanks for the logs. I can see that several devices have the same IP address (your TV and router) and this is causing the problems. Try this:

    • Stop your Mezzmo server.
    • Go to the Media Devices dialog and delete all devices.
    • Start your Mezzmo server and wait a few minutes.
    • Go back to the Media Devices dialog and check that your devices are re-listed. Check that your TV (LE46C750) is listed with a valid IP address (i.e. not 0.0.0.0) and check that no devices have the same IP address. If they do, then you have a device IP address on your home network. You will need to go to the settings for each device that have a conflicting IP address and set a unique static IP address for them. On your TV, you will do this using your TV's remote control via the Settings menu. For your router, you will do this via a web browser.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Mar 2012
    Location
    Cambridge, UK
    Posts
    10

    Default

    Hi,
    Done as requested and all is fine now.
    Many thanks for your help. much appreciated.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    OK - glad you got your devices sort now.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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