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Thread: Mezzmo crashed and now all my folders and default playlists are gone

  1. #1

    Default Mezzmo crashed and now all my folders and default playlists are gone

    I'm using the trial version of Mezzmo and hoping to use it to replace my Jriver Media Center.

    I was changing some folder art and suddenly my Win8 64bit PC reported that the application had crashed. It displayed a dialog box to go to the folder where the crash log was located. When I restarted Mezzmo all of the folders and playlists were gone. Just a Library, Stuff to Burn, and Search Results icons showing in the left hand pane. I also tried stopping and starting the service as well. Is there an easy way to get all my custom folders and default playlists back?
    Thanks

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    First step is we'd like to get the crash dump ZIP file so we can fix the reason that Mezzmo crashed. When you clicked 'Go To Folder', it will take you to a folder in Windows Explorer. Email us the crash dump ZIP file to support [at] conceiva [dot] com.

    Regarding your missing playlists, it's best we see a set of logs. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Exit Mezzmo app and then start it again. Browse some of your playlists (if possible). Then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    I've gone ahead and rebuilt my folders and playlists. I'm going to continue my evaluation for the time being.

    I'd like to make a couple of suggestions for future releases.

    1) It would be nice to have a "Back" button, similar to the Back button in various web browsers. That way as you drill down to the various levels of the tree structure, you could press the Back button to navigate back to the previous view.
    2) It would be nice if the Mezzmo icon in the Notification area would remain visible even after closing the GUI. That way it will show the user that the service is still running on the PC.

    Thanks

  4. #4

    Default

    I've been testing Mezzmo for a few days now and I'm having some issues.

    Playing mp4 or mkv files to my Panasonic DT60 3D 2013 TV:

    Files play ok but if I try to FF or Rew the video freezes. I then have to back out to the previous menu on the TV. I know the TV supports the FF and Rew functions as it works fine when using Media Center. I'm using the Panasonic Vierra 2013 profile, and I've already tried all the other Panasonic profiles. So getting the FF and Rew functions to work would be appreciated.
    Thanksl

  5. #5
    Join Date
    Sep 2009
    Posts
    2,013

    Default

    Hi,
    it is best if you enable diagnostic logging http://forum.conceiva.com/showthread...nostic-logging then after restarting your Mezzmo media server try playing an mkv or mp4 file and then fast forward or Rewind and send us the logs (support [at] conceiva [dot] com) after the video freezes so we can investigate the problem.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    Ok, I'll send them tomorrow evening.

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