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Thread: New Samsung Curved TV issues with Mezzmo.

  1. #1
    Join Date
    Feb 2013
    Posts
    24

    Default New Samsung Curved TV issues with Mezzmo.

    Hi.

    I've bought a new Samsung UE55HU8500TXXU TV for the living room and I've connected it to my wired network. I can see all of the hard drives I've setup within Mezzmo no problems on the TV. The problem starts when I click on the first folder within any hard drive IE: Drive J:\ Movies. I get this error message: "Request can not be completed. You will be returned to the main menu."

    Now I've got a Samsung D7000 TV on the same network and it works perfectly fine so I'm a little perplexed as to what could be the problem here. I've got the latest version of Mezzmo running (4.0.6.0) on Windows 8.1 and the TV has the latest firmware installed.

    Any ideas guys as I'm out of luck with this one

  2. #2
    Join Date
    Sep 2009
    Posts
    2,680

    Default

    Hi,
    Samsung TVs have a setting that tries to sort the contents of the media server, please make sure the TV is set to folder view so that no sorting is performed. If the TV is already in folder view please enable diagnostic logging http://forum.conceiva.com/showthread...nostic-logging then after restarting your Mezzmo media server try browsing Mezzmo on the TV and then send the logs to support [at] conceiva [dot] com when the error occurs again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Feb 2013
    Posts
    24

    Default

    Hi,

    I've gone through all of the options within the TV and I can no see anything that says Folder View. I've even given Samsung Tech Support a call just in case it's called something different. They've never heard of it. So I've now emailed you to the above address the log files in the hope you can have a look through them and see if there is any issues.

    I look forward to your reply.
    Last edited by Mythril; 09-23-2014 at 08:22 PM.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Thanks - got your logs and we'll reply back via email shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Feb 2013
    Posts
    24

    Default

    Thank you Paul.

    If there is anything else I can do to help, please let me know.

  6. #6
    Join Date
    Jun 2012
    Posts
    1,008

    Default

    Quote Originally Posted by Mythril View Post
    Hi,

    I've gone through all of the options within the TV and I can no see anything that says Folder View. I've even given Samsung Tech Support a call just in case it's called something different. They've never heard of it. So I've now emailed you to the above address the log files in the hope you can have a look through them and see if there is any issues.

    I look forward to your reply.
    I had a similar problem with my new Samsung awhile back. Ultimately I had to backup my database, blow away the production copy, restart Mezzmo and create a blank database, then add one folder (just so something was in the database). Then go to the Samsung TV that was having problems and connect to Mezzmo. Then I could change the view to folder view (top right of the screen) and ensure you can display the added folder. Once done, I restored my database and all has been well since. What's happening now is that it is crashing before you can get to the screen to change to folder view.

  7. #7
    Join Date
    Feb 2013
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    Default

    Quote Originally Posted by jbinkley60 View Post
    I had a similar problem with my new Samsung awhile back. Ultimately I had to backup my database, blow away the production copy, restart Mezzmo and create a blank database, then add one folder (just so something was in the database). Then go to the Samsung TV that was having problems and connect to Mezzmo. Then I could change the view to folder view (top right of the screen) and ensure you can display the added folder. Once done, I restored my database and all has been well since. What's happening now is that it is crashing before you can get to the screen to change to folder view.
    THANK YOU jbinkley60. I've got it working. There is defo a bug within Mezzmo and I now know how to recreate it.

    If you add just the hard drive(s) then you get the error message "Request can not be completed. You will be returned to the main menu" but if you go into that hard drive and just add the folder(s) then it works perfectly find.

    Mezzmo team. Could you please look into this ?

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Default

    Quote Originally Posted by Mythril View Post
    Mezzmo team. Could you please look into this ?
    Sure Can you email us at support [at] conceiva [dot] com and provide more details. We'll try to reproduce the problem here.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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