LG 42LV5500 - MKV transcoding

[Mietekdabest]

Hi Paul,

I deleted transcoded files - still no improvement. I started suspect that original movie material is "corrupted" in unknown way (non-standard resolution ?). Anyway I wait for your verdict. New log set was already sent.

Best Regards,
Mariusz

[Paul]

Thanks - got your logs. We'll analyse them shortly and respond back via email.

[Mietekdabest]

Hello,

Sorry for delay. In the meantime I made few tests including re-coding attempts. Good news is that second re-coding completed successfully - now Mezzmo doesn't try to transcode the movie. I've completely no idea what went wrong but now is OK. Thank you for your involvement.

Best Regards,
Mariusz

[Paul]

Glad you are up and running now, Mariusz . Thanks for posting back.

[Mietekdabest]

Hello,

I want to refresh this thread due to the second similar case. Now movie re-coding didn't fix the problem: MKV movie is transcoded into MPEGTS format, even my TV (LG 42LV5500, LG TV profile) supports original MKV. It is strange for me because from time to time this MKV file is recognized properly. When I disabled transcoding option on Transcoding tab for the device MKV is recognized and played properly - no transcoding task is created and everything works as predicted. I flushed/clean all transcoding-related folders, but no success. Link to 5-minutes long movie sample was already sent to your mailbox.

In the meantime I discovered second weird thing. I often replace content of movie file (add subtitles, fonts, new audio stream etc). In result such file has still the same name, but is located in different folder dedicated for tests. I see that such new (=> created for testing purposes) movie file "inherits" (from time to time) some parameters (for example play count) from original/previous test file (we have to keep in mind that in Mezzmo library can co-exist 2+ movies with the same file name). My question is: how to permanently remove from Mezzmo database such test files to avoid "inherits" ? I would like to mention that I refresh library before & after I perform any file management tasks, but many times it is not sufficient.

Best Regards,
Mariusz

[Paul]

Hi Mariusz,

Thanks for the test file. We'll try to determine why it's transcoding.

Regarding files with the same file name, Mezzmo stores the full path of your files in the Mezzmo database so there should be no duplication or inheritance of attributes form one file to another since all file paths are unique - i.e. you can have as many files called "inception.mkv" as you like in your Mezzmo library as long as they have different paths (e.g. "C:\videos\inception.mkv", "f:\movies\inception.mkv", etc.). If you can reproduce the problem you mention, then please email us more details and we'll certainly look into it.

[Mietekdabest]

Hi Paul,

Recently sent LGTV profile works perfectly. Now I learnt all AAC 5.1 streams should be, just in case, converted to AC3 5.1 to avoid transcoding on my LG TV Thank you very much for the fix and explanation. I can imagine I forgot refresh Mezzmo Library sometime, that's why I see inheritance of attributes.

Best regards,
Mariusz