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Thread: Support Ticket 27669

  1. #1
    Join Date
    May 2013
    Posts
    41

    Default Support Ticket 27669

    Hi, I seem to be unable to reply to your support emails at the moment (problem at my end), but my ticket number is 27669.

    I have uploaded my log file to here - https://www.dropbox.com/s/jwxurdc4ta...rvice.zip?dl=0

    The original email text is below:



    Hi Ben,
    There are sometimes differences in the file support for a device when playing files via USB as opposed to DLNA, some devices support more formats via USB than DLNA. It can also be due to the mimetype used by Mezzmo in delivering the file and also whether Mezzmo can access the file. Some devices report the message that the file is corrupt or unsupported if Mezzmo cannot open the file on disk either due to permissions or if the file has been moved and it can no longer be found. To determine if there is a problem with Mezzmo opening the file you can enable diagnostic logging http://forum.conceiva.com/showthread...nostic-logging then after restarting your Mezzmo media server try to play one of the files that reports this error then send us the logs so we can investigate.

    Best regards

    Peter
    Customer Support, Conceiva
    Visit us on the Web: http://www.conceiva.com Check out our Facebook page: http://www.facebook.com/Mezzmo.DLNA.Server
    Follow us on Twitter: https://twitter.com/conceiva_mezzmo
    Browse our forums: http://forum.conceiva.com NEW! Try our new Mezzmo Android app. Install it on your tablet or smartphone to browse and stream files from your Mezzmo library to all your devices - including Google Chromecast. Full details at http://www.mezzmo.com




    -----Original Message-----
    From: Ben Van Kesteren [mailto:ben_vk@tpg.com.au]
    Sent: Sunday, 28 September 2014 10:44 PM
    To: Conceiva Support
    Subject: ID: 27669, Mezzmo, Using

    Product: Mezzmo
    Trial: no
    DLNA Device:
    Device Profile:
    Network Connection:
    Computer Details:
    Firewall:
    O/S: Windows 7
    Category: Using

    Hi,

    I am getting a message come up on my TV when streaming seemingly random files to it, ?his file is corrupt or unsupported? But the thing I can? work out, is if I copy these AVI or MP4 etc. to a thumb drive, and play on either the TV or DVD via the USB thumb drive they play perfectly.

    Is there something obvious I am not setting up correctly? Any tips or tricks?

    Cheers




    Thanks for your time

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Thanks - when you get your email up and running, please email us at support [at] conceiva [dot] com and we'll provide an updated device profile to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    May 2013
    Posts
    41

    Default

    done, thanks.

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