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Thread: PHILIPS xxPFL9704H TV - no external subtitles and mkv isnt encoded?

  1. #1
    Join Date
    Oct 2010
    Posts
    1

    Unhappy PHILIPS xxPFL9704H TV - no external subtitles and mkv isnt encoded?

    Hello,

    I like your program but...
    On PHILIPS 52PFL9704H some mkv files in most cases bigger files says "not supported file format or cannot find a file" on TV
    The external (srt, ass) subtitles doesnt show at all.
    It will be really great if you can fix it, I am plannig to be your customer.

    tested on Version: 2.1.10.0

    Thank You!

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,635

    Default

    Hello,

    Can you please turn on logging (see this thread: http://forum.conceiva.com/showthread...nostic-logging) then try to play one of the failing MKVs and once it fails, stop the server and send the logs to support (at) conceiva (dot) com.

    With the external subtitles - we'll need to investigate whether the TV supports them and I'll get back to you on that.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3
    Join Date
    May 2010
    Posts
    40

    Default

    Dennis. The MKV file problem sounds similar to the one I have emailed and supplied you with the two files as an example of the type of files failing on a Sony Bravia.

    Any progress?

    Thanks.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,635

    Default

    The encoding for Bravia is different to Philips, but of course it may still be failing in the same spot (FFmpeg) - I'll get back to you regarding the Bravia once we find a working solution - hopefully soon.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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