Please email us at support [at] conceiva [dot] com. In your email, please include the FFmpeg information for the original video file and the transcoded video file. For the original file, right-click on the video in Mezzmo and click 'Get FFmpeg information'. For the transcoded video, right-click on the video and click 'Properties'. On the Properties dialog, go to the Transcoding tab and select the transcoded file form the list and click 'Get FFmpeg Information'. Also, in your email, let us know the device profile being used for your TV. Go to the Media Devices dialog to see this.