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Thread: Video Data Not Supported

  1. #11
    Join Date
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    Thanks for the further information. The fact that it only occurs with your MP4 files is a good clue. It could be either a deficiency in your Samsung H-series TV's firmware (i.e. it cannot resume MP4 - h.264/AAC files), or it could be the MP4s that you have are encoded in such a way that your Samsung H-series TV cannot resume playing the file from midway within the MP4 file. We'll email you a new device profile & steps to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  2. #12
    Join Date
    Jan 2013
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    55

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    Paul

    When I select choose formats on the pre transcoding menu the only options I get to select are : ASF, MATROSKA, MPEG and nothing else. If I select MPEG the next box has one option only which is MPEG2VIDEO (30FPS).

    Regards

    Marshall

  3. #13
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    That's strange. The new device profile that I provided should also allow MP4 pre-transcoding. Did you copy the .PRF I sent you into the DeviceProfiles folder? And did you rename the old SamsungH.prf to something with a different extension (e.g. SamsungH.bak). If you don't, then the old .PRF will still be picked up by Mezzmo and may conflict with the new one I provided. If still no success, then email us a set of logs and we'll know what device profile you have.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #14
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    Jan 2013
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    Paul have attached another set of logs for you. I find it strange that any MP4 is doing this. I have multiple MP4's from multiple different sources so surely they all cant be encoding them in a weird way that causes this issue. Anyway these logs are from a different MP4 so see what you think. https://drive.google.com/file/d/0B-A...ew?usp=sharing

  5. #15
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    Thanks for the logs. Stop your Mezzmo server and exit Mezzmo. Now rename 'Samsung.bak.prf' to 'Samsung.bak' in the DeviceProfiles folder. Tthe problem is that Mezzmo loads all .prf files form this folder, so it is still picking up your old Samsung H-series device profile and this is conflicting with the new one I sent you to try. Next, run Mezzmo and pre-transcode the MP4 to MP4 as I explained in my email to you. Once fully transcoded, then try streaming it and see if the problem occurs with the newly transcoded file. Let us know the results.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #16
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    Paul. Did as you asked and was able to transcode a file as requested. Although the transcoded file still does the same if its paused. Have attached the latest set of logs for you to look at. https://drive.google.com/file/d/0B-A...ew?usp=sharing

  7. #17
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    OK - there's nothing wrong in the logs. Mezzmo server is delivering whatever your TV requests. It really does seem to be a TV firmware issue whereby your TV just cannot resume playing MP4 video files. Sorry, there's not much else we can do about this .

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #18
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    Jan 2013
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    OK paul no problem. Thanks for the effort in trying to sort it out. Im sure I can live with it.

  9. #19
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    Jan 2013
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    Paul I know the thread is old but i was playing some mp4 files from a usb stick the other day and I paused a few mp4 films and once un paused they continued to play perfectly fine. Would this not indicate that the firmware of the tv is quite happy with pausing. They only shut off after pausing if played through mezzmo.

  10. #20
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    Sep 2009
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    2,455

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    Hi,
    playing files from a USB stick and playing them from a media server can be quite different functions for a TV and may not use the same part of the firmware. When a file is played from USB the device has access to the full file and can seek around to find the part it wants but when streaming from a media server the device must request an offset in the file from the media server and depending upon how the firmware operates this may behave differently when the media server returns the file data.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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