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Thread: PS3 not detecting photo or music files

  1. #1
    Join Date
    Jul 2008
    Posts
    1

    Default PS3 not detecting photo or music files

    I set up the media server and made sure all my files are where their supposed to be. And I made sure that all files are supported. When I try to go to the folder where my music and pictures are it says "there are are no titles". While when I check the videos all of them are detected.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,647

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    Quote Originally Posted by LightAce View Post
    I set up the media server and made sure all my files are where their supposed to be. And I made sure that all files are supported. When I try to go to the folder where my music and pictures are it says "there are are no titles". While when I check the videos all of them are detected.
    Hello,

    Can you please generate a log file and send it over to support@conceiva.com ?

    To generate a log file, start Mezzmo, go to Tools -> Options and then on the General page make sure there's a checkmark in the "Enable diagnostic logging" checkbox.

    After that restart Mezzmo and try streaming again.

    The log files will be generated in one of the following folders (depending if you have Windows XP or Vista):

    XP: C:\Documents and Settings\All Users\Conceiva\Logs
    Vista: C:\Users\Public\Documents\Conceiva\Logs

    Please send them to me (just zip up everything you have in those directories) and I'll see what I can do.

    Thank you,

    Dennis

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Apr 2010
    Posts
    18

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    I'm experiencing the same issue described by LightAce:
    When I try to go to the folder where my music and pictures are it says "there are are no titles". While when I check the videos all of them are detected.
    My picture files are mostly JPG and music files mostly MP3. Nothing unusual. Would it be possible to post the resolution for this issue to help others with similar hardware/issues?

    Mezzmo 2.1.4.0
    Windows 7 Pro 64 on Intel i7 860, 4GB RAM
    Sony PS3
    Samsung LCD TV: LN46A850S1FXZA
    Wired 100BaseT network connection to PS3

  4. #4
    Join Date
    Mar 2010
    Posts
    146

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    Did you try copying some of the missing files to a different location, and sharing this folder in Mezzmo? It could be a folder permission issue if your videos are in a totally different location than the missing (images/music) files.

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,647

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    Quote Originally Posted by steppinwolf View Post
    I'm experiencing the same issue described by LightAce:

    My picture files are mostly JPG and music files mostly MP3. Nothing unusual. Would it be possible to post the resolution for this issue to help others with similar hardware/issues?

    Mezzmo 2.1.4.0
    Windows 7 Pro 64 on Intel i7 860, 4GB RAM
    Sony PS3
    Samsung LCD TV: LN46A850S1FXZA
    Wired 100BaseT network connection to PS3
    Can you please generate a log file and send to support e-mail? I think you've sent an e-mail to support as well, right? I'll reply to you in more detail there.

    Quote Originally Posted by RMerlin View Post
    Did you try copying some of the missing files to a different location, and sharing this folder in Mezzmo? It could be a folder permission issue if your videos are in a totally different location than the missing (images/music) files.
    Yes, that's one possibility as well, thank you for bringing it up.

    And of course a very common issue is when you are in one mode on the PS3 and you're trying to browse folders with files in another mode on the server (e.g., you're in "Videos" on the PS3, but browsing an "All Photos" folders on the server) - that happens more often than anything else

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6
    Join Date
    Apr 2010
    Posts
    18

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    Quote Originally Posted by Dennis View Post
    ... of course a very common issue is when you are in one mode on the PS3 and you're trying to browse folders with files in another mode on the server (e.g., you're in "Videos" on the PS3, but browsing an "All Photos" folders on the server) - that happens more often than anything else
    This turned out to be the problem as we discussed. Mezzmo displays folders from all media types in every PS3 XMB (Cross Media Bar) category--even if they don't belong there (perhaps a PS3 issue as much as a Mezzmo issue). This confusing XMB issue will not necessarily be well-known to new Mezzmo users. If it's as common as you say, that would make it a good candidate for the FAQ section.

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