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Thread: Possible 4.x Issue

  1. #1
    Join Date
    Mar 2012
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    330

    Default Possible 4.x Issue

    I have a Samsung UN55D6050 using the Samsung D device profile. I have a movies folder with about 1,000 or so movies in it. Prior to upgrading to 4.x, whenever I would select this folder on the TV it would open the folder up after about ten or fifteen seconds of saying Loading. Since upgrading to 4.1.1.0, whenever I select this folder it just says Loading and stays there indefinitely with the cursor rotating. I let the TV set like this for approximately thirty minutes. Folders with a smaller item count seem to work just as they always have.

    Any ideas?

    Thank you.

  2. #2
    Join Date
    Jun 2012
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    525

    Default

    Quote Originally Posted by ftanner View Post
    I have a Samsung UN55D6050 using the Samsung D device profile. I have a movies folder with about 1,000 or so movies in it. Prior to upgrading to 4.x, whenever I would select this folder on the TV it would open the folder up after about ten or fifteen seconds of saying Loading. Since upgrading to 4.1.1.0, whenever I select this folder it just says Loading and stays there indefinitely with the cursor rotating. I let the TV set like this for approximately thirty minutes. Folders with a smaller item count seem to work just as they always have.

    Any ideas?

    Thank you.
    Just an FYI, I have seen this comment in all of my Samsung manuals:

    Sorting the files in Folder view mode can display up to 1,000 files per folder

    in the Photos, Videos & Music playback section.

  3. #3
    Join Date
    Nov 2007
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    Melbourne, Australia
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    11,648

    Default

    It's best we see a set of logs when this "Loading" message appears. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now reproduce the "Loading" message on your TV and wait a few minutes. Then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  4. #4
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    Default

    Quote Originally Posted by jbinkley60 View Post
    Just an FYI, I have seen this comment in all of my Samsung manuals:

    Sorting the files in Folder view mode can display up to 1,000 files per folder

    in the Photos, Videos & Music playback section.
    There are approximately 830 items in the folder, including sub folders. There are not 1,000 "raw" items in the folder. That is good information to have though. I appreciate it.

  5. #5
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    Default

    Quote Originally Posted by Paul View Post
    It's best we see a set of logs when this "Loading" message appears. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now reproduce the "Loading" message on your TV and wait a few minutes. Then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.
    I will get you those logs tonight, Paul. I will upgrade to 4.1.2.0 first to see if the issue occurs in that version.

    Thank you.

  6. #6
    Join Date
    Nov 2007
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    Default

    OK - thanks.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
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    Mar 2012
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    Quote Originally Posted by Paul View Post
    OK - thanks.
    I'm not sure what, if anything, changed in 4.1.2.0 vs 4.1.1.0 as far as that goes, but it seems like it is working now. Of course, it could be just a restart of the service that fixed it.

    Thank you.

  8. #8
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    Understand. Let us know if the problem re-occurs and email us a set of logs so we can help out.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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