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Thread: Random MKV's not playing (Not Supported File Format)

  1. #1
    Join Date
    Oct 2010
    Posts
    51

    Unhappy Random MKV's not playing (Not Supported File Format)

    Random MKV's not playing. Error message appearing "Not Supported File Format"
    The movies do work with other DLNA software.

    TV: Samsung PS58C7000
    Mezzmo Version: 2.1.11.0 (also tested 2.1.11.1)
    OS: Win7 x64

    Below are 2 movies that don't work.
    ------------------------------------------------------------------------------
    FFmpeg version SVN-r25446, Copyright (c) 2000-2010 the FFmpeg developers
    built on Oct 12 2010 10:38:21 with gcc 4.4.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-mingw32- --enable-static --disable-shared --enable-zlib --disable-ffprobe --disable-ffplay --prefix=/media/windows-share/ffmpeg --extra-cflags=-U__STRICT_ANSI__ --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect
    libavutil 50.32. 3 / 50.32. 3
    libavcore 0. 9. 1 / 0. 9. 1
    libavcodec 52.92. 0 / 52.92. 0
    libavformat 52.81. 0 / 52.81. 0
    libavdevice 52. 2. 2 / 52. 2. 2
    libavfilter 1.50. 1 / 1.50. 1
    libswscale 0.12. 0 / 0.12. 0
    [matroska,webm @ 012cccd0] Estimating duration from bitrate, this may be inaccurate

    Seems stream 0 codec frame rate differs from container frame rate: 47.95 (5000000/104271) -> 24.00 (24/1)
    Input #0, matroska,webm, from 'F:\Videos\Movies\HD\Transformers - Trilogy\Transformers (2007)\Transformers (2007)_1080p.DTS.mkv':
    Duration: 02:23:27.28, start: 0.000000, bitrate: 1536 kb/s
    Stream #0.0(eng): Video: h264, yuv420p, 1920x800, PAR 1:1 DAR 12:5, 23.98 fps, 24 tbr, 1k tbn, 47.95 tbc
    Stream #0.1: Audio: dca, 48000 Hz, 5.1, s16, 1536 kb/s
    At least one output file must be specified


    ---> DB Level Info: 51


    ------------------------------------------------------------------------------
    FFmpeg version SVN-r25446, Copyright (c) 2000-2010 the FFmpeg developers
    built on Oct 12 2010 10:38:21 with gcc 4.4.2
    configuration: --enable-memalign-hack --arch=x86 --target-os=mingw32 --cross-prefix=i686-mingw32- --enable-static --disable-shared --enable-zlib --disable-ffprobe --disable-ffplay --prefix=/media/windows-share/ffmpeg --extra-cflags=-U__STRICT_ANSI__ --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect
    libavutil 50.32. 3 / 50.32. 3
    libavcore 0. 9. 1 / 0. 9. 1
    libavcodec 52.92. 0 / 52.92. 0
    libavformat 52.81. 0 / 52.81. 0
    libavdevice 52. 2. 2 / 52. 2. 2
    libavfilter 1.50. 1 / 1.50. 1
    libswscale 0.12. 0 / 0.12. 0
    [matroska,webm @ 0163ccb0] Estimating duration from bitrate, this may be inaccurate

    Seems stream 0 codec frame rate differs from container frame rate: 47.95 (5000000/104271) -> 24.00 (24/1)
    Input #0, matroska,webm, from 'F:\Videos\Movies\HD\Top Gun (1986)\Top Gun (1986)_720p.AC3.mkv':
    Duration: 01:49:39.33, start: 0.000000, bitrate: 640 kb/s
    Stream #0.0(eng): Video: h264, yuv420p, 1280x528, PAR 1:1 DAR 80:33, 23.98 fps, 24 tbr, 1k tbn, 47.95 tbc
    Stream #0.1: Audio: ac3, 48000 Hz, 5.1, s16, 640 kb/s
    At least one output file must be specified


    ---> DB Level Info: 51

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Is transcoding turned on? In my understanding, Samsung TVs cannot handle MKV files with profile level above 41 (and it's 51 for both of those files), so our device profiles transcode these files. Can you play those files on the TV using PC Share Manager?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Oct 2010
    Posts
    51

    Default

    I have Transcode turned off as my system cant keep up with the live transcoding. They all work on Serviio & Samsung PC Share Manager. It's just Mezzmo that's having issues with them.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Ok, as a test, can you please switch to "Samsung BDP" device profile and try one of those files again?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Oct 2010
    Posts
    51

    Default

    I will try the same movies with that profile when I get home. Thanks

  6. #6
    Join Date
    Oct 2010
    Posts
    51

    Default

    That profile works with those 2 movies!

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Default

    Ok, can you please send a message to support again and I'll send something to try tomorrow.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Oct 2010
    Posts
    51

    Default

    I did a clean install of Mezzmo 2.1.11.0 and used the Samsung BDP profile and it allows me to play the MKV's with profile 51 and MP4's with Pause/FF/FR where the Samsung C profile didn't work.

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Default

    Ok, thanks for letting me know - we'll do a bit more testing here and fix up the "C" profile.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10
    Join Date
    Oct 2010
    Posts
    51

    Default

    I also tried the "Samsung BDP 3D" profile and noticed that MPV's with profile 51 did not work. A bit of as I thought that the 3D units would be more capable than the non 3D units.

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