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Thread: Had to turn off upnp on my router and now I can't seem to stream to my blueray

  1. #1
    Join Date
    Jan 2014
    Posts
    21

    Default Had to turn off upnp on my router and now I can't seem to stream to my blueray

    I had my internet temporarily disconnected today. When I called my isp (in Canada), they said that to go to support.dlink.com and follow the fixes for my router (SSPD vulnerability).

    Essentially the steps for my router (D-Link 825 revB) was to turn off Upnp.

    Now the main issue is that seemed to have cause the dnla connection to my blueray to stop playing (so no more streaming videos with Mezzmo :/)

    I've been browsing around and someone suggested opening some ports on the router for upnp (namely udp 1900 & tcp 2869). I opened both these ports for the blueray ip and the computer doing the streaming but alas no luck.

    Now, this isn't a mezzmo issue but it is preventing me from watching my show using Mezzmo. Any help would greatly. I'm guessing you guys are bit more knowledgeable on the subject.

    Thanks in advance
    Alex

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Hi Alex,

    Your router needs to be able to pass through UPnP / DLNA traffic that is communicating between your device(s) and Mezzmo server. The ports used are the port listed in the Media Server Settings dialog in Mezzmo and the standard UPnP ports 1900 and 2869.

    For other things to check, see this FAQ for more details - http://forum.conceiva.com/showthread...ur-DLNA-device

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jan 2014
    Posts
    21

    Default

    Ok, so this is what I have so far.

    On the blue ray, I can see the mezzmo server and I can navigate to the file. When I select it, I get - Can't play this file.

    I've done the following
    Double checked the port forwarding rules - Both the blue ray and the computer have TCP 2869/UDP 1900 open as well as a rule each for TCP 53168 (Mezzmo server)

    The firewall on the Mezzmo computer has incoming & outgoing rules for TCP 2869/UPD 1900 and incoming rule for 53168. Mezzmo server settings are saying that the firewall is properly configured.

    From the FAQ
    Make sure built-in UPnP is turned off. - It's off
    Enable IPv4 Multicast Streams - Only had ipv6 before, now both are on
    Didn't see an option for - IGMP snooping or IGMP Proxy nor Use Jumbo Frames
    On the same subnet

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    You're very close now. The 'cannot play this file' can be caused by Mezzmo server not being able to access the files. This can occur if your files are on a NAS or external computer. See this FAQ - http://forum.conceiva.com/showthread...r-home-network.

    If still no success, then email us a set of logs and we'll know what's happening. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the 'cannot play file' error on your device and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jan 2014
    Posts
    21

    Default

    Hi Paul,

    I've sent you an email with the log files.

    Alex

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
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    Got your zip file but it was empty (no files) . Please re-zip and re-send them. Thanks.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Jun 2010
    Posts
    136

    Default

    UPnP on routers is for apps / software on your PC to automatic configure your router to allow it to access ports on the WAN side of your router. Having UPnP enabled will have zero effect on Mezzmo since it runs on a local area network. I have UPnP disabled on my Router and Mezzmo still works fine.

  8. #8
    Join Date
    Jan 2014
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    21

    Default

    Hey Paul,

    I've resend you the zip with the log files last night (est time).

    Dion - that's what I've read. The only thing that's changed in the last week is that setting on the router. This evening, I might do more testing (turning upnp back on to see if mezzmo works again and then turn it off again)

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    OK - we'll analyse the logs and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  10. #10
    Join Date
    Jan 2014
    Posts
    21

    Default

    Perfect, let me know if you want me to do other test. My kids are eager to watch their peppa pig & pokemon =)

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