Mezzmo stops streaming for no reason

[darkopsy]

This used to be an intermittent problem but now it has become the norm. Even if I pretranscode the file I want to stream, mezzmo will stop streaming it after a few seconds. Everything starts normally but then the black arrow on the icon becomes white and the status goes from streaming to an empty box. Of course I am using remuxing to embed the subtitles in the video in order to avoid full transcode because there is no reason to. My tv supports all formats just fine.
The weird thing is that sometimes it doesn't have a problem playing a file but then the next day it will just stop streaming it for no apparent reason. I've already sent a ticket to support but the only reply was to just do a full transcode so I am asking here in case someone else had similar issues and found a solution.

Thanks,
Andreas

[Paul]

Hi Andreas,

If you provide a set of logs when the problem occurs, then we may be able to see what's going wrong. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the streaming problem on your TV and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, let us know your TV model and the type of home network you are using (Ethernet cables, wireless, powerline, etc.).

[darkopsy]

Hi Andreas,

If you provide a set of logs when the problem occurs, then we may be able to see what's going wrong. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Reproduce the streaming problem on your TV and then stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, let us know your TV model and the type of home network you are using (Ethernet cables, wireless, powerline, etc.).

I've already sent my logs so I don't think there's anything there. In any case you can find them here: https://dl.dropboxusercontent.com/u/6609911/logs.rar

Yesterday I had no problems with streaming any video without problems. Even 1080p videos were transcoded (remuxed) and finished streaming completely. So there must be a solution to this problem other than doing a full transcode.

[Paul]

The fact that you streamed without any problems yesterday but you have problems on other days hints that your home network could be the cause (e.g. wireless connection is not strong or has interference so streaming aborts) or that certain videos are badly encoded and your device's firmware cannot decode and play the files well.

[darkopsy]

The fact that you streamed without any problems yesterday but you have problems on other days hints that your home network could be the cause (e.g. wireless connection is not strong or has interference so streaming aborts) or that certain videos are badly encoded and your device's firmware cannot decode and play the files well.

While I can accept that the wireless connection maybe the issue even though it seems unlikely cause it's always been quite stable (I keep track through utorrent at all times), I have tried the same file over and over and some days it works and sometimes it doesn't. Basically it's not a problem with a specific video file but an a problem with mezzmo just stopping streaming it.
I assume the logs weren't any help in indicating the problem?

[Paul]

Thanks for the further details. Just to explain what happens - each time to play a file from your device, your device requests that file from Mezzmo server and Mezzmo server then streams the file to your device. Mezzmo server will continue to stream the file to your device until your device aborts the connection between Mezzmo server and itself. For some reason, your device is aborting the connection whilst streaming. Common reasons for this are (i) your device's firmware has been interrupted by another event, (ii) your home network connection is not stable, or (iii) the file is not able to be decoded and played by your device so it gives up. It seems we can rule out reason (iii) since you say that you can play the same file many times over but only sometimes does it stop midway.

Regarding reason (i), we know this can happen for Samsung devices as they are easily disrupted by DLNA/UPnP communication whilst streaming. Try turning off all other DLNA/UPnP devices in your home and play the file several times to see if it plays OK. Also reboot your router to make sure it is not causing the problem.

Regarding reason (ii), an unstable wireless connection or one that is getting interference from other electronic devices can cause disruptions in streaming. If possible, as a test, try using an Ethernet cable between your device and router to see if that improves things. It may isloate the problem down to your wireless connection. Also, if you have a dual band router, then try using the 5GHz band rather than the 2.4GHz band. The 5GHz band may provide better streaming performance and have less interference from other devices in your home. Many Mezzmo users have reported better wireless streaming performance when using the 5GHz band. Consult your router's and devices' documentation for the recommended 5GHz configuration.