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Thread: Samsung UHD 55, Audio Codec TrueHD not working

  1. #1
    Join Date
    Nov 2014
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    19

    Default Samsung UHD 55, Audio Codec TrueHD not working

    Hallo,

    I am very happy with Mezzmo so far. But there are two little problems I have recognized.

    1) I have one BD Film (Spiderman 3) that has a TrueHD Audio track. When I am starting this film on my Samsung UHD 55 it says, that it does not know "pcm_s16be" codec. Video runs but without sound. All other films, which have DTS tracks work fine. Could there be a problem in the profile?

    2) Sometimes, after 30+ min of streaming the TV starts stuttering and shows "load" after every 2 min. any idea what could cause this problem?

    Thanks in advance for your support

    Johannes
    Attached Images Attached Images

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    Default

    Hi Johannes,

    Glad you like Mezzmo . To answer your questions, please tell us the following:

    • The device profile assigned to your TV in the Media Devices dialog in Mezzmo.
    • The FFmpeg information for the video file. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Nov 2014
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    19

    Default

    Hi Paul,

    many thanks for your quick response!
    Attached please find the requested information.

    Johannes
    Attached Images Attached Images
    Attached Files Attached Files

  4. #4
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    Default

    Thanks for the information. This file should be transcoded on-the-fly to a compatible format for your TV. First thing to check is to make sure that you have transcoding turn on by going to (i) the Transcoding Settings dialog to check if transcoding is turned off, and (ii) by editing your TV in the Media Devices dialog. On the Device Settings dialog, go to the Transcoding tab to check whether transcoding is turned on for this device.

    If transcoding is turned on and it is still not working, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Right-click on the video in Mezzmo and click 'Properties'. On the Properties dialog, go to the Transcoding tab and delete any transcoded files listed there. Now try streaming the video to your TV. When it fails to play, stop your Mezzmo server and exit Mezzmo app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Nov 2014
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    Default

    Hi Paul,

    unfortunately it's not working. Please find attached my Mezzmo log Files. Still my TV does not like "pcm_s16be" codec.

    Regards
    Johannes
    Attached Files Attached Files

  6. #6
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    Nov 2014
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    Default

    Hi Paul,

    with diagnostics on it says : Spiderman 3 (m2ts + snE1 = orig)
    That leads to the message "pcm_s16be" codec not known.

  7. #7
    Join Date
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    Default

    Thanks for the logs. I can see you have transcoding disabled, so that explains why Mezzmo is just delivering your original files to your devices. Go to the Transcoding Settings dialog and turn on transcoding and try streaming again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Nov 2014
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    19

    Default

    Hi Paul,
    I have deleted all devices in the film's transcoding tab. Hope this is what you wanted. Is there another place for the transcoding settings?
    Unfortunately streaming the film does not work with these settings.
    The message under the film in Mezzmo shows "m2ts+sb1305E3 = matroska:va"
    Actually the original video stream is no problem. Only the audio stream as you can see above in the screen copy.
    If I stream the film through my Samsung BD player the sound works if I put Audio down sampling on.
    FFmpeg should be able to this as well I think. But how to configure.

    Johannes

  9. #9
    Join Date
    Nov 2014
    Posts
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    Default

    Hi Paul,

    I forget to say, that the TV says it does not support this type of file.

  10. #10
    Join Date
    Nov 2007
    Location
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    11,616

    Default

    Hi Johannes,

    To turn transcoding on in Mezzmo, there's two places to look:

    1. Go to the Transcoding Settings dialog and make sure transcoding is turned on (from your logs, you had transcoding turned off here)
    2. Go to the Media Devices dialog and edit your device. On the Device Settings dialog, go to the Transcoding tab and make sure transcoding is turned on.

    Now try streaming your file. It will be transcoded now so the audio channel inside the video file is converted from TrueHD into a compatible audio format.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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