Samsung UHD 55, Audio Codec TrueHD not working

[juntiedt]

Hallo,

I am very happy with Mezzmo so far. But there are two little problems I have recognized.

1) I have one BD Film (Spiderman 3) that has a TrueHD Audio track. When I am starting this film on my Samsung UHD 55 it says, that it does not know "pcm_s16be" codec. Video runs but without sound. All other films, which have DTS tracks work fine. Could there be a problem in the profile?

2) Sometimes, after 30+ min of streaming the TV starts stuttering and shows "load" after every 2 min. any idea what could cause this problem?

Thanks in advance for your support

Johannes

[Paul]

Hi Johannes,

Glad you like Mezzmo . To answer your questions, please tell us the following:

• The device profile assigned to your TV in the Media Devices dialog in Mezzmo.
• The FFmpeg information for the video file. Right-click on the video in Mezzmo and click 'Get FFmpeg Information'.

[juntiedt]

Hi Paul,

many thanks for your quick response!
Attached please find the requested information.

Johannes

[Paul]

Thanks for the information. This file should be transcoded on-the-fly to a compatible format for your TV. First thing to check is to make sure that you have transcoding turn on by going to (i) the Transcoding Settings dialog to check if transcoding is turned off, and (ii) by editing your TV in the Media Devices dialog. On the Device Settings dialog, go to the Transcoding tab to check whether transcoding is turned on for this device.

If transcoding is turned on and it is still not working, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Right-click on the video in Mezzmo and click 'Properties'. On the Properties dialog, go to the Transcoding tab and delete any transcoded files listed there. Now try streaming the video to your TV. When it fails to play, stop your Mezzmo server and exit Mezzmo app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

[juntiedt]

Hi Paul,

unfortunately it's not working. Please find attached my Mezzmo log Files. Still my TV does not like "pcm_s16be" codec.

Regards
Johannes

[juntiedt]

Hi Paul,

with diagnostics on it says : Spiderman 3 (m2ts + snE1 = orig)
That leads to the message "pcm_s16be" codec not known.