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Thread: Can't play specific videos

  1. #1
    Join Date
    Jan 2014
    Posts
    21

    Default Can't play specific videos

    Hi Paul,

    We got a new tv in December. The samsung tv (UN65176203) picked up mezzmo right. Probably 98% of the videos are working fine but we've come across 2 examples of videos not working.
    We are currently using the media profile - Samsung H.

    On all our old dora videos (which worked with mezzmo through our blueray), the error we get is that it doesn't support MSMPEG4V3. The other is just a random show, it says, cannot play video.

    I've pasted the FFMpeg info from both files

    ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
    built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
    libavutil 54. 7.100 / 54. 7.100
    libavcodec 56. 1.100 / 56. 1.100
    libavformat 56. 4.100 / 56. 4.100
    libavdevice 56. 0.100 / 56. 0.100
    libavfilter 5. 0.103 / 5. 0.103
    libswscale 3. 0.100 / 3. 0.100
    libswresample 1. 1.100 / 1. 1.100
    Input #0, avi, from 'C:\Users\dd\Videos\Dora\102 - Lost and Found.avi':
    Metadata:
    encoder : Lavf55.13.102
    Duration: 00:23:55.20, start: 0.000000, bitrate: 1207 kb/s
    Stream #0:0: Video: msmpeg4v3 (MP43 / 0x3334504D), yuv420p, 640x480, 1001 kb/s, SAR 1:1 DAR 4:3, 29.97 fps, 29.97 tbr, 29.97 tbn, 29.97 tbc
    Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 44100 Hz, stereo, s16p, 192 kb/s
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: -99, -99
    ---> Frame rate: 29.97
    ---> Aspect ratio: 4:3 PAR=1:1
    ---> Duration: 00:23:55


    ffmpeg version N-66094-gbb8b752 Copyright (c) 2000-2014 the FFmpeg developers
    built on Sep 4 2014 16:23:51 with gcc 4.8.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --disable-w32threads --enable-libvpx --enable-libvorbis
    libavutil 54. 7.100 / 54. 7.100
    libavcodec 56. 1.100 / 56. 1.100
    libavformat 56. 4.100 / 56. 4.100
    libavdevice 56. 0.100 / 56. 0.100
    libavfilter 5. 0.103 / 5. 0.103
    libswscale 3. 0.100 / 3. 0.100
    libswresample 1. 1.100 / 1. 1.100
    Guessed Channel Layout for Input Stream #0.1 : stereo
    Input #0, avi, from 'C:\Users\dd\Videos\Survivor-3-Africa-Episode_06(The REal DEal).avi':
    Duration: 00:43:17.70, start: 0.000000, bitrate: 685 kb/s
    Stream #0:0: Video: msmpeg4v3 (DIV3 / 0x33564944), yuv420p, 304x240, 611 kb/s, 29.97 fps, 29.97 tbr, 29.97 tbn, 29.97 tbc
    Stream #0:1: Audio: wmav2 (a[1][0][0] / 0x0161), 44100 Hz, 2 channels, fltp, 64 kb/s
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: -99, -99
    ---> Frame rate: 29.97
    ---> Aspect ratio:
    ---> Duration: 00:43:17


    We're hoping you might have an idea? We missing a codec on our computer?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    Email us at support [at] conceiva [dot] com and we'll provide a tweaked device profile that will get you up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jan 2014
    Posts
    21

    Default

    Thanks. Email has been sent.

  4. #4
    Join Date
    Jan 2014
    Posts
    21

    Default

    Hey Paul,

    I sent the logs last night. Just let me know if the email didn't reach you guys.

    Alex

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    Hi Alex,

    We received your logs and replied via email with a tweaked device profile to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6
    Join Date
    Jan 2014
    Posts
    21

    Default

    I'm not sure you got my logs. I just got a bouned back from gmail. I've just sent it from my hotmail account.

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    If the zipped logs are >10MB, then we may not receive them via an email attachment. Try uploading them to a filesharing site like Google Drive, Dropbox, mega.co.nz, etc. and emailing us the download link. That usually works .

    Update: Just checked, and we have received your new logs from your hotmail account. We'll analyse them and report back via email.
    Last edited by Paul; 02-04-2015 at 03:59 AM.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  8. #8
    Join Date
    Jan 2014
    Posts
    21

    Default

    Any luck with the logs?

  9. #9
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    Just looking at them now and will report back via email shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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