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Thread: Issues with subtitles

  1. #1

    Default Issues with subtitles

    Hi!

    I have problems with subtitles because there is no way to make them to show in my device then it will be nice that you can help me (because before i started to move the configurations of devices in Mezzmo i was making "transcoding on the fly and showing subtitles" but since i got a problem with very slow transcoding, i started to change the profiles for my device and now i cant see anything on subtitles.

    i read and try this tutorial:

    http://forum.conceiva.com/showthread...g-Basics/page2

    That is why im asking help

    The specs of my machine it is: Windows 7, sp1, 4gb ram quad core processor.

    The device iti s a Sony BDP-S390

    In the tutorial you was telling about subtitles format compatible and at sony webpage i found this: (funny issue i got to work before with "transcoding in the fly")

    https://us.en.kb.sony.com/app/answer...9,47564,70708/

    One example of one of my movies:

    ffmpeg version N-71959-g9253cc4 Copyright (c) 2000-2015 the FFmpeg developers
    built with gcc 4.9.2 (GCC)
    configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-avisynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enable-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --enable-libdcadec --enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinger --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvidstab --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxavs --enable-libxvid --enable-lzma --enable-decklink --enable-zlib
    libavutil 54. 23.101 / 54. 23.101
    libavcodec 56. 37.102 / 56. 37.102
    libavformat 56. 32.100 / 56. 32.100
    libavdevice 56. 4.100 / 56. 4.100
    libavfilter 5. 16.101 / 5. 16.101
    libswscale 3. 1.101 / 3. 1.101
    libswresample 1. 1.100 / 1. 1.100
    libpostproc 53. 3.100 / 53. 3.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'F:\Peliculas\Pirates of The Caribbean\Pirates of the Caribbean - On Stranger Tides (2011)\Pirates.of.the.Caribbean.On.Stranger.Tides. 2011.720p.BrRip.x264.Deceit.YIFY.mp4':
    Metadata:
    major_brand : isom
    minor_version : 1
    compatible_brands: isomavc1
    creation_time : 2013-03-14 04:29:57
    encoder : Yamb 2.1.0.0 [http://yamb.unite-video.com]
    Duration: 02:07:53.79, start: 0.000000, bitrate: 984 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x528 [SAR 1:1 DAR 80:33], 885 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
    creation_time : 2013-03-14 04:29:57
    handler_name : GPAC ISO Video Handler
    Stream #0:1(und): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 94 kb/s (default)
    Metadata:
    creation_time : 2013-03-14 04:30:30
    handler_name : GPAC ISO Audio Handler
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 40, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 80:33 PAR=1:1
    ---> Duration: 02:07:53


    the subtitle i have on the same folder in a file called "sub" and it is in subrip

    i will be very thankful for your soon answer

  2. #2

    Default

    updating still with problems =/

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Sorry for the long delay. From our experience and user feedback, your Sony BDP model does not support displaying external or embedded subtitles whilst streaming video via DLNA. The only way to see subtitles is by burning them into your video via transcoding. Mezzmo server does this automatically for you and the device profiles in Mezzmo are automatically configured to do this. For your model, I suggest you should be using the 'Sony BDP, HT, SMP (2012 Models)' device profile. Go to the Media Devices dialog to check your device profile. Edit your device and go to the Subtitles tab. Make sure the 'Stream external subtitles' and 'Stream embedded subtitles' checkboxes are turned off and the 'Burn subtitles into video files' checkbox is turned on. Next, go to the Transcoding tab and make sure transcoding is turned on. Also, delete all transcoded files. Now restart your Mezzmo server and try streaming a video now. You should see subtitles displayed on your Sony BDP (assuming you have subtitles associated with the original video file).

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #4

    Default

    hi! i checked the ptions that you suggested but it is not working (i mean it is transcoding but without burn the subs) can i send you screenshots of my configs?

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Understand. It's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging). Delete transcoded files and restart your Mezzmo server. Try streaming the video again and, when no subtitles are displayed, stop your Mezzmo server and exit Mezzmo app. Zip up all the logs and email them to us at support [at] conceiva [dot] com. Also, right-click on the video in Mezzmo and click 'Properties'. On the Properties dialog, go to the Subtitles tab and take a screenshot of this dialog. Email this to us also.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    Hi Paul!

    sorry for my silence, i just came back, look i downloaded the mezzmo installer and i reinstalled now it is showing all the subtitles with the configuration that you gave (i mean giving subtitles in "transcoding on the fly") now i have other problems with mezzmo can i write here or will be better to write to support email?

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Glad subtitles are working now . It's best you email us directly at support [at] conceiva [dot] com regarding your new problems and we'll be able to get you up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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