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Thread: Samsung "Not Supported File Format"... SOLVED

  1. #1

    Default Samsung "Not Supported File Format"... SOLVED

    Hi there.

    After running Mezzmo successfully for a couple of years on a machine dedicated to it, I suddenly started receiving the "not supported file format" message. On ALL files, even those that previously played properly. A second installation of Mezzmo on another computer worked fine, even on files that would not play on the first machine.

    I tried an update, then a re-install. The problem persisted.

    I compared the two Mezzmo installations and found that the one that worked used a "Samsung C" profile while the one that did not used a "Generic Device NTSC". In fact, the Samsung C profile was not even an option in the non-working installation. By navigating to the profile directory on each machine, I could see that a number of profiles were missing on the non-working installation. Further, windows XP would not let me delete the directory. I renamed it ("conceiva_old") and re-installed Mezzmo. The reinstall worked, assigning the correct Samsung C profile to my TV. The files now play properly.

    Thought I'd post this in case it helps someone else.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Thanks for sharing these notes. It's very strange that some of your .PRF device profiles were removed. We have not seen this issue before.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Hi Paul.

    Oddly enough, it was alphabetical... all PRF files after, I think, "N", were absent... no Sony, for instance, and no Samsung. I'm assuming some issue with the hard drive (this is an old machine).

    Pierre

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    OK - let us know if it happens again and we'll get a set of logs from you.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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