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Thread: No subtitles - Samsung JS9000 and JS9500

  1. #1
    Join Date
    Jun 2015
    Posts
    2

    Default No subtitles - Samsung JS9000 and JS9500

    I have a new Samsung JS9500 TV and simply cannot get any subtitles to show at all from mezzmo 4.1.3. The TV is obviously not in the device profiles list so I have chosen "Samsung H (UHD)" which I assume is the closest match being the previous Samsung models from last year. However No matter what I try, nothing appears on the TV (the video plays fine but no subtitles at all). The subtitles all play fine on the pc using SMplayer and VLC. The subtitles are in SRT format and I have tried right clicking on the video file in Mezzmo and adding/removing/converting the subtitles to a different format but nothing works.
    Last edited by ewokuk; 06-15-2015 at 03:26 AM.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    We're happy to create a new "Samsung J" device profile for you. To do this, we'll need a few things:

    • Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Go to the Media Devices dialog and edit your TV. On the Device Settings dialog, go to the Transcoding tab and delete all transcoded files. Now, connect to Mezzmo server from your TV and try playing a video that you know has .SRT external subtitles. When the video is playing, try pressing the Options or Tools or Subtitles button on your remote control to see if you can select the available subtitles on-screen. After that, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.
    • Right-click on the video you just streamed and click 'Get FFmpeg Information'. Email this information to us.
    • Zip up the external .SRT file for the video you just played and email that to us also.

    Once we get all of this, we'll create a new device profile for you to try that should get you up and running.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jun 2015
    Posts
    2

    Default

    Ok thanks, just sent it all over

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Thanks - got your logs. We'll analyse the logs and reply shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Aug 2015
    Posts
    1

    Default Profile for Samsung J series

    Dear team,

    I also bought a Samsung J series TV (UE55JU7590)...do you have already the profile for J series created?
    Thank you

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Quote Originally Posted by ber33inger View Post
    I also bought a Samsung J series TV (UE55JU7590)...do you have already the profile for J series created?
    Yes, we do. It will be included in the upcoming Mezzmo v5.0. Or, you can email us at support [at] conceiva [dot] com and we'll provide it to you now.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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