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Thread: Not Supported File Format (MTS/m2ts)

  1. #1
    Join Date
    Feb 2013
    Posts
    4

    Default Not Supported File Format (MTS/m2ts)

    My PC is running Windows 8.1 and the latest Mezzmo software. Have been running Mezzmo for a little over 2 years with no problems. Suddenly I see this message: "not supported file format". The message happens with files that I have previously viewed on my UN60E7500 TV. My profile for this TV is set to Samsung E. The Mezzmo device is using the Generic Device NTSC Profile.

    I have been streaming MTS and m2ts file types for a long time. But suddenly they will not stream. I have tried various profiles and re-installed the software. Looking for advice on solving this problem.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Check that transcoding is turned on. Tow places to check: (i) Go to the Transcoding Settings dialog to check this, and (ii) then go to the Media Devices dialog and edit your TV device listed there. On the Device Settings dialog, go to the Transcoding tab and check that transcoding is turned in there as well.

    If no change/success, then it's best we see a set of logs. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now connect to Mezzmo server from your TV and try streaming one of these videos that does not play. Once you get the error message, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com. Also, right-click on video in Mezzmo that does not play on your TV and click 'Get FFmpeg Information'. Email this to us also.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Feb 2013
    Posts
    4

    Default

    Thanks and sorry for the delay. I check both setting:
    1) Under Media Server | Transcode Settings: The checkbox "Turn off transcoding for all connected devices" is unchecked.
    2) Under Media Device | Samsung TV | Edit. Then Transcoding Tab. "Transcode incompatible media files..." is checked.

    So I assume this means my setting are correct. I will follow up by turning on the logs and providing them as instructed.

  4. #4
    Join Date
    Feb 2013
    Posts
    4

    Default

    Well, never mind. While preparing to create the log, I cleared the logs and restarted Mezzmo. Then all of a sudden the videos now play. Note that just before I cleared the logs, I tried to play the videos and they failed. But after clearing the logs.... they work.

    Go Figure.

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    OK - let us know if the problem re-appears & we'll help out.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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