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Thread: "File Type Unrecognized" on Netgear NeoMax TV

  1. #1
    Join Date
    May 2011
    Posts
    77

    Default "File Type Unrecognized" on Netgear NeoMax TV

    I have an issue where I am playing music on a Netgear NeoMax TV and many music files are getting the error message "File Type Unrecognized". The files it errors on appear to be consistent, BUT all are MP3 and play with no problem on MS Player, on other Samsung Smart DVD via Mezzmo, Samsung Smart TV, and Panasonic Smart DVD. All video files work fine and about half the music files work fine.

    If needed, please post log file capture instructions once again. I will run it and get it to error and forward.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    First step, go to the Media Devices dialog and make sure your Netgear NeoMax TV is using the "Netgear NeoTV Max" device profile. If still no success, then turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Connect to Mezzmo server and try to play a few music files. When they don't play, then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com. Also, right-click on the music files that play and don't play and click 'get FFmpeg Information'. Email us this information to us also - making note of which music files play and don't play. We'll use this information to tweak the device profile for you to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    May 2011
    Posts
    77

    Default

    Quote Originally Posted by Paul View Post
    First step, go to the Media Devices dialog and make sure your Netgear NeoMax TV is using the "Netgear NeoTV Max" device profile. If still no success, then turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Connect to Mezzmo server and try to play a few music files. When they don't play, then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com. Also, right-click on the music files that play and don't play and click 'get FFmpeg Information'. Email us this information to us also - making note of which music files play and don't play. We'll use this information to tweak the device profile for you to try.
    The first chance I have will be on 7/10. I will "get er done!"

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    OK - let us know how you go .

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    May 2011
    Posts
    77

    Default

    Quote Originally Posted by Paul View Post
    OK - let us know how you go .
    I checked all; device set properly. Ran test, about 50% of all files fail. I have forwarded the logfiles. to the email addr listed.

    BTW- the error is not "file type unrecognized" but "unknown error"

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    OK - thanks. Got your logs. We'll reply via email shortly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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