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Thread: having problems with subtitles not working

  1. #1

    Default having problems with subtitles not working

    seems like subtitles wont work on .mkv files and also any embedded subs wont work either. any ideas ho to solve?

  2. #2

    Default

    checking through some different files and it now seems that only avi videos work with only srt subs. no other combination seems to work. wasnt always like this, what has changed?

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
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    11,599

    Default

    External or embedded subtitles are rendered on your device by your device's firmware. By default, Mezzmo server delivers your external or embedded subtitles to your devices, but this is also controlled by the device profile you have assigned to your device (see Media Devices dialog) and the subtitle settings & transcoding settings you have set in Mezzmo. A full explanation of how subtitles work in Mezzmo is here - http://forum.conceiva.com/showthread...titling-Basics. If still no success, then tell us what device model you are streaming to and the device profile you have assigned to your device in the Media Devices dialog.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #4

    Default

    just had a read through the link you sent and ive already checked most of the stuff on the list. my tv is a samsung UE46D6500 and the device profile is samsung D. im a bit stuck when it comes to burning subs onto the video because my computer isnt powerful enough to transcode (not since mezzmo update 2.5 anyway) but the subs were still working without any transcoding. dont have any idea when this stopped though

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,599

    Default

    Our understanding from our own testing and from Samsung D-series TV owners' feedback is that Samsung D-series TVs subtitle support is limited to xsub embedded subtitles for AVI files and SRT subtitles for other video files. So, if your PC is not powerful enough to transcode on-the-fly for subtitle burning, then it may be best to download SRT subtitles for your movies and TV shows. There are many online subtitle web sites such as http://www.opensubtitles.org/. Make sure teh SRT is in teh same folder as you video and has the same filename. Then go to the Properties dialog (Subtitles tab) for the video and click the "Update Subtitles" button so Mezzmo picks up the new SRT subtitle file.

    If you are still not getting subtitles displayed, then it's best we get a set of logs from you. Turn on logging (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Stream the video to your TV and when no subtitles are displayed, stop your Mezzmo server and exit Mezzmo. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6

    Default

    yes like you said, i have always managed with srt subs and i see you now have a feature to extract the srt subs from the embedded movie which looks useful but at the moment it isnt working with srt at all so will have to send logs to support. cheers for response

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,599

    Default

    OK - we'll check your logs and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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