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Thread: Denon DNP 720

  1. #1
    Join Date
    May 2012
    Posts
    22

    Default Denon DNP 720

    OK I have a problem and I'm pretty certain it isn't a Mezzmo problem but I am putting it here in the hope that someone else may have encountered it. I have used Mezzmo and my Denon for a couple of years and it is brilliant. This afternoon the Denon stopped playing so restarted it. Now whenever I stream to it it plays for 10 seconds and then stops and trys to reconnect. It's not Mezzmo as streaming to other sources is fine. Anyone ever encoumtered something like this.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    The problem may be caused by your router that your DNP 720 is connected to. Reboot your router and see if things improve. If no improvement, then the next thing to check is your DNP 720's firmware possibly having a wrong setting. You could reset it back to factory settings and see if that helps. Also, check the Denon web site (or Settings) to see if there is a firmware upgrade for your unit. In Mezzmo, check the device profile is OK. Go to the Media Devices dialog in Mezzmo to check this. Your device should be using one of the Denon device profiles.

    If the problem persists, then we can take a look at a set of logs & that may tell us what is going wrong. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now connect to Mezzmo server from your DNP 720 & reproduce the problem. Once reproduced, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    May 2012
    Posts
    22

    Default

    Hi Paul, thanks for the prompt reply. Tried all the suggestions but still disconnecting after 10 seconds. I've emailed the log files in the hope that it might point a finger at what it is. I suspect it's the player is the problem. Streaming to all other media devices is working fine.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Got your logs. We'll analyse them shortly and report back via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    May 2012
    Posts
    22

    Default

    Thanks Paul. As ever excellent service and problem resolved. The new Denon Profile and switching off UPnP in the router solved it.

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,646

    Default

    Glad that's working better now, Colin . Thanks for the confirmation.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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