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Thread: Mezzmo & QNAP TS-431. Empty Media Folder

  1. #1
    Join Date
    Apr 2011
    Location
    Italy, Rome
    Posts
    10

    Exclamation Mezzmo & QNAP TS-431. Empty Media Folder

    Hi everyone!
    I just bought a brand new QNAP TS-431 to upgrade my old Lacie d2 network 2.
    My configuration is:
    Intel Atom Motherboard D525MW with 6GB ram, 240GB SSD and (for the moment) two NAS, the mentioned Lacie and QNAP.

    Till when I moved all the films on the new QNAP I had some little problems but solved them with a media library maintainance.
    In the last days, don't know why, I'm having a BIG problem. My media folders containing files that ever worked are displayed EMPTY in the DLNA clients of the televisions I'm using.

    I even tryied with files in the old nas and on the ssd of the pc, they are correctly displayed, but the files on the qnap are only displayed in the mezzmo interface.

    Any suggestion?

    in the next days I'm going to try the trial version on another pc, just to be sure it's not a pc-related issue, but in any case can't understand what can be, cause the pc can see all the file in the NAS without any problem.

    thanks for helping.

    Alex

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    Hi Alex,

    The problem is most likely related to access permissions, where Mezzmo server (running as a Windows service on your computer under the Windows Local System account) does not have rights to access your files on your NAS. To fix this, see this FAQ: http://forum.conceiva.com/showthread...r-home-network.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Apr 2011
    Location
    Italy, Rome
    Posts
    10

    Default

    Hi, I already tryied that solution, but I can't set permission for SYSTEM account to the folders of the QNAP. may I try to change the account used by the service or it won't work?

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    You can change the Windows account used to log on with the Mezzmo server Windows service. We suggest you change it to the same Windows account that you use to log into your PC - as per the FAQ: http://forum.conceiva.com/showthread...r-home-network.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Apr 2011
    Location
    Italy, Rome
    Posts
    10

    Default

    yhea!
    it worked!
    is there anything I have to do to mark the problem solved?
    I think it'll be a common problem with QNAP NAS, I suggest to insert this solution into the FAQ
    than you!
    Alex

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,610

    Default

    Glad you are up and running now, Alex . Thanks for letting us know.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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