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Thread: How long typically for log analysis?

  1. #1
    Join Date
    Nov 2010
    Posts
    16

    Default How long typically for log analysis?

    I submitted logs for review to cust. svc. yesterday.
    I was just wondering when I should expect feedback / analysis.

    Thanks.

  2. #2
    Join Date
    Mar 2010
    Posts
    146

    Default

    They usually answer back within 24 hours. However, keep in mind that their are in Australia (so, 12-14 hours ahead of North America), and they are closed on the weekend. I'd expect them to get back to you on Monday unless there's a special issue.

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    Yes, and sometimes it also takes longer because there are more issues in the queue or some issues take a long time to resolve. Thanks for your patience!

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