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Thread: Sharp Aquos "cannot play file"

  1. #1
    Join Date
    Jan 2016
    Posts
    2

    Default Sharp Aquos "cannot play file"

    After not being able to get Windows Media Player to work properly as a video server, I read about Mezzmo. On a 15 day trial so see if I want to buy it and I am not having any better luck with it.

    I have a Buffalo Linkstation NAS with all of my videos. I have a new Dell laptop running Mezzmo, which I just installed and set up last night. And I have a Sharp Aquos 55" with DLNA. On the Sharp Aquos, I can see the Mezzmo server and I can see all of my movies. My problem is that not one of them will play, not even the files that I can play directly from the Linkstation to the TV because they are a compatible file type for the Aquos. I tried pre-transcoding one video to see if that would work, but I get the same error "cannot play file".

    I really would like to get something working so I don't have to plug in my laptop every time I want to watch something. Any help would be greatly appreciated.

  2. #2
    Join Date
    Jan 2016
    Posts
    2

    Default

    Actually, finally figured it out. Just for anybody else, it had to do with Folders Permissions. I did both steps from the FAQ's from here:

    http://forum.conceiva.com/showthread...er-permissions

    http://forum.conceiva.com/showthread...8925#post18925

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Glad you figured it out . And thanks for posting your solution.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #4
    Join Date
    Jan 2016
    Posts
    2

    Default

    Quote Originally Posted by KCaldwell View Post
    Actually, finally figured it out. Just for anybody else, it had to do with Folders Permissions. I did both steps from the FAQ's from here:

    http://forum.conceiva.com/showthread...er-permissions

    http://forum.conceiva.com/showthread...8925#post18925
    I have tried giving system permissions and when I try to play any file from my Mezzmo server on my mezzmo app, its still says "Unable to play file".

    Do you have any other clues as to why this might still be happening to me?

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Perhaps it's best to send us a set of logs and we'll know why it's happening to you. Turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Exit Mezzmo (Windows) app and then start it again. Now reproduce the error you are getting. Once reproduced, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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