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Thread: Mezzmo 5.0.1.0 server crashes

  1. #1
    Join Date
    May 2016
    Location
    Poland
    Posts
    2

    Default Mezzmo 5.0.1.0 server crashes

    Hi,
    since upgrading to Mezzmo 5 I've been experiencing server crashes while browsing my library with my Philips BDP9700 bluray player. Basically it's impossible to navigate the tree, because after a few clicks everything hangs and a few seconds later I get a crash with "Read from location 00000028 caused an access violation" in the error log. I had no problems of this sort with previous version of Mezzmo.

    What I've done so far:
    - checked the behavior of other DLNA devices on my home network - no problems with browsing or movie playing with either PS3 or my Panasonic TV
    - tried using different device profiles for the Philips, even a generic one - still crashes
    - tried rebuilding the library from scratch - same thing

    What's interesting is that it never loads more than a single page of videos. Maybe there's some incompatibility with the way the Philips player loads the content in the background?

    Please do tell me there is a simple fix for this. I really don't want to downgrade Mezzmo back to 4.1

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The thing to do now is to email us the crash dump ZIP files that are created when Mezzmo server crashes. We use them to pinpoint the problem. We'll fix the issue immediately and provide you a patch to get you back up and running. When you see the Mezzmo crash window appear, click on the Go To Folder button and then upload the crash dump ZIP files to a filesharing site like Google Drive, Dropbox, OneDrive, etc. and then email the download link to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    May 2016
    Location
    Poland
    Posts
    2

    Default

    Thanks Paul for your swift reply.
    I've just sent the link to my latest crash dump.

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Thanks - we'll analyze the crash dump shortly and reply back to you via email.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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