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Thread: Mezzmo issue with Samsung UN65HU8550

  1. #1

    Default Mezzmo issue with Samsung UN65HU8550

    So I love mezzmo, and it works great with my older Samsung 55 inch tv. Unfortunately, for some reason, about 30% of my videos wont play on my new Samsung UN65HU8550. They give me an error that says "This file is not supported". The weird part is when I take the file and copy it to another folder on the shared drive, it will typically play. Any idea what could be the problem? I'm guessing it isn't auto transcoding or something.

  2. #2
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    Check the device profile assigned to your TV in the Media Devices dialog. It should be 'Samsung H'. Next, edit your TV in the Media Devices dialog and, on the Device Settings dialog, go to the Transcoding tab and make sure transcoding is turned on. After making any changes, restart your Mezzmo server and try again.

    If still no success, right-click on one of the videos that do not play and click 'Get FFmpeg Information'. Post that here or email it to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3

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    Quote Originally Posted by Paul View Post
    Check the device profile assigned to your TV in the Media Devices dialog. It should be 'Samsung H'. Next, edit your TV in the Media Devices dialog and, on the Device Settings dialog, go to the Transcoding tab and make sure transcoding is turned on. After making any changes, restart your Mezzmo server and try again.

    If still no success, right-click on one of the videos that do not play and click 'Get FFmpeg Information'. Post that here or email it to us at support [at] conceiva [dot] com.
    Thanks for the prompt response. So I checked and it was already set to H and had transcoding checked. Here is the FFmpeg info. Thanks!

    ffmpeg version N-78742-gf477849 Copyright (c) 2000-2016 the FFmpeg developers
    built with gcc 4.9.2 (GCC)
    configuration: --enable-memalign-hack --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread -lstdc++' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --pkg-config-flags=--static --disable-w32threads --enable-libvpx --enable-libvorbis --enable-libtheora --enable-libx265 --enable-libmfx --enable-gnutls --extra-libs='-lz -lnettle -lhogweed -lgmp -lidn -lws2_32 -lcrypt32'
    libavutil 55. 19.100 / 55. 19.100
    libavcodec 57. 25.101 / 57. 25.101
    libavformat 57. 26.100 / 57. 26.100
    libavdevice 57. 0.101 / 57. 0.101
    libavfilter 6. 36.100 / 6. 36.100
    libswscale 4. 0.100 / 4. 0.100
    libswresample 2. 0.101 / 2. 0.101
    Input #0, matroska,webm, from 'E:\Movies 2\The Americans Season 2\The.Americans.S02E01.Comrades.1080p.WEB-DL.DD5.1.x265-n0m1.mkv':
    Metadata:
    encoder : libebml v1.3.0 + libmatroska v1.4.1
    creation_time : 2014-12-17 11:50:28
    Duration: 00:46:59.98, start: 0.009000, bitrate: 1230 kb/s
    Stream #0:0(eng): Video: hevc (Main), yuv420p(tv), 1912x1072 [SAR 1:1 DAR 239:134], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc (default)
    Metadata:
    BPS : 844583
    BPS-eng : 844583
    DURATION : 00:46:59.904000000
    DURATION-eng : 00:46:59.904000000
    NUMBER_OF_FRAMES: 67610
    NUMBER_OF_FRAMES-eng: 67610
    NUMBER_OF_BYTES : 297705536
    NUMBER_OF_BYTES-eng: 297705536
    _STATISTICS_WRITING_APP: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_APP-eng: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_DATE_UTC: 2014-12-17 11:50:28
    _STATISTICS_WRITING_DATE_UTC-eng: 2014-12-17 11:50:28
    _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
    Metadata:
    BPS : 384000
    BPS-eng : 384000
    DURATION : 00:46:59.904000000
    DURATION-eng : 00:46:59.904000000
    NUMBER_OF_FRAMES: 88122
    NUMBER_OF_FRAMES-eng: 88122
    NUMBER_OF_BYTES : 135355392
    NUMBER_OF_BYTES-eng: 135355392
    _STATISTICS_WRITING_APP: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_APP-eng: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_DATE_UTC: 2014-12-17 11:50:28
    _STATISTICS_WRITING_DATE_UTC-eng: 2014-12-17 11:50:28
    _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream #0:2(eng): Subtitle: subrip (default)
    Metadata:
    BPS : 95
    BPS-eng : 95
    DURATION : 00:46:21.344000000
    DURATION-eng : 00:46:21.344000000
    NUMBER_OF_FRAMES: 748
    NUMBER_OF_FRAMES-eng: 748
    NUMBER_OF_BYTES : 33062
    NUMBER_OF_BYTES-eng: 33062
    _STATISTICS_WRITING_APP: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_APP-eng: mkvmerge v7.2.0 ('On Every Street') 64bit built on Sep 13 2014 15:52:10
    _STATISTICS_WRITING_DATE_UTC: 2014-12-17 11:50:28
    _STATISTICS_WRITING_DATE_UTC-eng: 2014-12-17 11:50:28
    _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    At least one output file must be specified

    <MEZZMO>: Child process ended with code: 109, ExitCode=1


    ---> DB Level Info: 120, 1
    ---> Frame rate: 23.98
    ---> Aspect ratio: 239:134 PAR=1:1
    ---> Duration: 00:46:59

  4. #4
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    Thanks for the information. Mezzmo server should be transcoding this video to a compatible format for your TV. When you try to stream the video to your TV, do you see the file listed in the Transcoding pane in Mezzmo (Windows) app? If it is busy transcoding in the Transcoding pane, then that's good. If it is listed there as Failed, then click on the 'Failed' text and email this to us at support [at] conceiva [dot] com. If the video is not listed, then do a few things: (i) go to the Transcoding Settings dialog and make sure transcoding is turned on, and (ii) right-click on the video and click Properties. On the Properties dialog, go to the Transcoding tab and delete any transcoded files listed there. Try streaming the video now and let us know how you go.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
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  5. #5

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    Quote Originally Posted by Paul View Post
    Thanks for the information. Mezzmo server should be transcoding this video to a compatible format for your TV. When you try to stream the video to your TV, do you see the file listed in the Transcoding pane in Mezzmo (Windows) app? If it is busy transcoding in the Transcoding pane, then that's good. If it is listed there as Failed, then click on the 'Failed' text and email this to us at support [at] conceiva [dot] com. If the video is not listed, then do a few things: (i) go to the Transcoding Settings dialog and make sure transcoding is turned on, and (ii) right-click on the video and click Properties. On the Properties dialog, go to the Transcoding tab and delete any transcoded files listed there. Try streaming the video now and let us know how you go.
    It's showing it, but then saying Server Paused. Then it's trying to transcode all of the other files in the folder (well the first 6), but none of them work. For some reason I can't upload the image of the screenshot. Here is the link https://www.dropbox.com/s/tme98a7ox2...ezzmo.gif?dl=0

  6. #6
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    Try this: Right-click on one of the videos in Mezzmo and click 'Pre-transcode File'. On the Pre-transcode File dialog, select your TV and click the 'Choose Formats' link. On the Transcoding Formats dialog, select the bolded format and click OK. Click Ok to start transcoding. Wait until the video has been fully transcoded and then try streaming it to your TV. Does it play OK?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7

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    Quote Originally Posted by Paul View Post
    Try this: Right-click on one of the videos in Mezzmo and click 'Pre-transcode File'. On the Pre-transcode File dialog, select your TV and click the 'Choose Formats' link. On the Transcoding Formats dialog, select the bolded format and click OK. Click Ok to start transcoding. Wait until the video has been fully transcoded and then try streaming it to your TV. Does it play OK?
    So I did what you asked me to do, and it said "Mezzmo has already transcoded this file. Do it anyway?". I chose yes, and then realized that by going to that folder it began transcoding all of the files in that folder. Is there any way for it to do this automatically as files are added to the library?

  8. #8
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    Quote Originally Posted by wunshot View Post
    So I did what you asked me to do, and it said "Mezzmo has already transcoded this file. Do it anyway?". I chose yes, and then realized that by going to that folder it began transcoding all of the files in that folder. Is there any way for it to do this automatically as files are added to the library?
    There is no way to get Mezzmo to auto pre-transcode your files. The above test was to confirm that the pre-transcoded video plays OK on your TV. Does it play OK? If it does, then we can tweak the device profile to transcode these videos in a manner that they play correctly.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9

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    Quote Originally Posted by Paul View Post
    There is no way to get Mezzmo to auto pre-transcode your files. The above test was to confirm that the pre-transcoded video plays OK on your TV. Does it play OK? If it does, then we can tweak the device profile to transcode these videos in a manner that they play correctly.
    Yes. I'm watching the file now. Once it finished transcoding, it worked fine.

  10. #10
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    OK - that's good news. It tells us that the device profile is OK and transcoding is working OK. So, it sounds like there is another problem with your setup. Please turn on logging in Mezzmo (see http://forum.conceiva.com/showthread...nostic-logging) and restart your Mezzmo server. Now try to play some videos. When you come across one that does not play, then stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com. In your email, let us know what video did not play OK, and we'll be able to track down what is going wrong on your setup.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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