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  1. #1
    Join Date
    May 2016
    Posts
    1

    Unhappy Get Online Video Metadata not working

    Since updating to Mezzmo 5 "Get Online Video Metadata" is no longer working. After I add a new video, I attempted to update the metadata through properties/Get Online Video and Metadata and select "Search", I get the message "Mezzmo cannot find any video metadata that matches the title". I have verified the title of the video I am trying to update and it is correct. This was working fine before upgrading to mezzmo 5.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Just tried it here and it is working fine. One possibliity is the online movie site (themoviedb.org) may have been down at the time that you tried to use it. Try again now and, if still a problem, then email us at support [at] conceiva [dot] com and we'll find out what's going wrong for you.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
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  3. #3
    Join Date
    Jun 2017
    Posts
    1

    Default

    Hi,

    Is there an issue with the TV Shows Metadata site? I cannot get any info for any shows i have download for two days now

    John

  4. #4
    Join Date
    Feb 2017
    Location
    Rosevears, Tasmania.
    Posts
    82

    Default

    Paul, it's Thetvdb thats the problem. Movies get metadata ok, TV Shows get an error. Still happening.
    Cheers,
    Marty Davey.

  5. #5
    Join Date
    Jun 2012
    Posts
    1,007

    Default

    It's a problem with Thetvdb.com's website. I am getting 404 Not Found errors from their Nginx load balancer when doing direct API calls to the PHP database. Here's an example:

    https://www.thetvdb.com/api/GetSerie...sname=Jeopardy

    What I don't know is whether this is a real outage or whether they made an API change. Peter can probably help answer this question.

  6. #6
    Join Date
    Feb 2017
    Location
    Rosevears, Tasmania.
    Posts
    82

    Default

    JB you're probably right about the API. It's possible to search and browse the website, so not an outage.
    Cheers,
    Marty Davey.

  7. #7
    Join Date
    Dec 2019
    Posts
    1

    Default

    Hello everyone, I am a user of Mezzmo free version 5.2.0.0, and I would need the beta version to repair the problem with the tv show metadata, you cannot download any data, I have already contacted the support of concevia by mail and FB msg but I have no answer. Thank you.

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Quote Originally Posted by Marty Mcfly View Post
    Hello everyone, I am a user of Mezzmo free version 5.2.0.0, and I would need the beta version to repair the problem with the tv show metadata, you cannot download any data, I have already contacted the support of concevia by mail and FB msg but I have no answer. Thank you.
    Please be patient until Jan 2nd. Our office is currently closed. We will respond promptly when we return to the office. Many thanks!

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Jun 2012
    Posts
    1,007

    Default

    FYI, the TVDB database / website is having intermittent issues again today. Some TV series are working and others are not. It's also being reported on the Kodi forums by a number of other metadata scrapers.

  10. #10
    Join Date
    Feb 2017
    Location
    Rosevears, Tasmania.
    Posts
    82

    Default

    Is it intermittent issues, or is it due to the following announcement in Thetvdb forums? (my Bolding).

    "Dear Users,

    As you probably know, we cutover to a new infrastructure, API, and website in early November 2019 and with that update came the introduction of some modern security features. However, as with any update, the transition revealed some upgrades we needed to make and we have made the tough decision to stop supporting a feature which may require some legacy users of the site to update their media centers. One issue that we encountered was that some older versions of Python (mostly 2.7) experienced issues due to a bug in their bundled url libraries. This caused some old scrapers and players to experience a SSL handshake failure due to outdated/unsupported TLS support. We put a temporary fix in place to remedy the issue and worked with some partners to put in a fix for their users, but our temporary solution is hugely expensive and presents a security issue for the site, the integrity of the data, and our users. Ultimately, we can no longer sustain this support and will be sunsetting our temporary fix soon. It may be in your best interest to reach out to the developers of your specific media center software to see if your system will be affected and if there are any upgrades that will solve this issue. We are sorry to discontinue the support of any technology that our users have become reliant upon, but this transition has made apparent that deprecating some of our older systems and early APIs is the only way we can continue to grow and build the best that TheTVDB has to offer.

    Sincerely,
    TheTVDB Team"
    Cheers,
    Marty Davey.

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