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Thread: New TV new problems!

  1. #1

    Default New TV new problems!

    I have had the pro version of Mezzmo for many years and recently returned to Europe from Asia. We changed from a Samsung to a JVC tv but I cannot find any profiles for JVC tv's, so we are using the Generic Device(PAL) profile.

    However I am finding lots of problems. Despite the JVC being a brand new model and my Samsung being 4-5 years old, I cannot play many files on the JVC that I used to on the Samsung. Some .mkv and .mp4 files being the main culprits, both formats that the TV and Mezzmo should handle easily.

    If I copy these same files on to a USB stick the TV will play them without a problem, so problem must be in the Mezzmo profile for my TV?

    How can I get this working properly please?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The best thing to do is for us to create a new device profile for your TV. This will let us get Mezzmo working with your TV perfectly. Email us at support [at] conceiva [dot] com and provide the following:

    • The model number of your TV
    • The list of supported video formats, audio formats, image formats and subtitle formats that you TV supports. You may find thi sin your TV's manual or on JVC's product web site. The more information you can find, the better.
    • A set of Mezzmo logs. Turn on logging in Mezzmo (see http://www.mezzmo.com/wiki/doku.php?id=using_logging). Restart your Mezzmo server. Connect to Mezzmo server from your TV and browse a few playlists/folders and play a few files. Stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us.

    Once we get this information, we'll be able to email you a new device profile to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Default

    Many thanks for that, contacting support now.

  4. #4
    Join Date
    Sep 2009
    Posts
    1,961

    Default

    We have created a new profile for the JVC TV and replied to your email with instructions on how to install it.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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