I have had the pro version of Mezzmo for many years and recently returned to Europe from Asia. We changed from a Samsung to a JVC tv but I cannot find any profiles for JVC tv's, so we are using the Generic Device(PAL) profile.

However I am finding lots of problems. Despite the JVC being a brand new model and my Samsung being 4-5 years old, I cannot play many files on the JVC that I used to on the Samsung. Some .mkv and .mp4 files being the main culprits, both formats that the TV and Mezzmo should handle easily.

If I copy these same files on to a USB stick the TV will play them without a problem, so problem must be in the Mezzmo profile for my TV?

How can I get this working properly please?