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Thread: Program sometimes locks up on Samsung DVD

  1. #1
    Join Date
    Apr 2014
    Posts
    23

    Default Program sometimes locks up on Samsung DVD

    Sometimes, when using Mezzmo over my wired network and Samsung DVD player as the front end, Mezzmo locks up. E.g. #1, I can see the first part of my films directory, but I can't scroll down. Or, example #2, I push Pause, but then when I try Play, it won't start. When this happens, the only way out is to turn off the power to my DVD, and restart. Sometimes, even the power down doesn't work -- I have to unplug the DVD or flip the circuit breaker.

    I realize that this sounds like an issue with hardware, not software, but why does it only happen when I'm using Mezzmo?

    And, second, I realize that this is the kind of tech problem we all hate, because I don't know how to replicate it.

    It *seems* like whenever I "push" Mezzmo -- like, I ask it to do several different operations, or click around too quickly with my remote, that will cause the brain freeze -- but I can't guarantee you that I can make it happen.

    So, where do we start to break this down? I.e., what info can I supply that might help figure it out?

  2. #2
    Join Date
    Apr 2014
    Posts
    23

    Default

    ---bump---

  3. #3
    Join Date
    Sep 2009
    Posts
    1,692

    Default

    Hi,
    can you please enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting your Mezzmo media server try to reproduce the problem and then send us the logs so we can investigate.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #4
    Join Date
    Apr 2014
    Posts
    23

    Default

    Thanks; logs attached.
    It happened again last night: I was listening to music, and Mezzmo stopped halfway through the album. No buttons on the DVD remote did anything (other than power off). Checked the PC, looked OK. About 10 minutes later, I got control back, then no problems the rest of the night. I'll send you an email with the log file location.

  5. #5
    Join Date
    Sep 2009
    Posts
    1,692

    Default

    Hi,
    thanks for the logs, they show the socket is becoming blocked and never leaving this state so this results in Mezzmo server stopping sending bytes to the device. We have added some handling for this in Mezzmo 5.1 so that when this state occurs after ten tries we exit the loop and come back again in a short time to try sending again and this should help resolve the issue. Please send an email to support [at] conceiva [dot] com and we will send you the 5.1 beta to try.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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