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Thread: TV Periodically Reboots After Mezzmo 5 Upgrade

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  1. #1
    Join Date
    Jul 2013
    Posts
    48

    Default TV Periodically Reboots After Mezzmo 5 Upgrade

    Hello,

    I didn't see anything on the forum about this, so here's what's happening. I have a Samsung Series C TV using the Series C compatible profile in Mezzmo. Since upgrading to Mezzmo 5, my TV occasionally reboots when I either stop or pause a movie. The behavior: I press stop or pause, the TV video freezes for about 5 seconds, then the TV reboots. When I restart the video, timing is gone, so I have to fast-forward and find my place. From personal observation, the issue doesn't happen with shorter videos (e.g. TV shows); it only happens with full-length movies (about every 3rd or 4th movie). Again, these shows played fine under Mezzmo 4.

    My network is simple: wired gigabit w/ videos stored on a NAS device. Mezzmo is hosted on a dedicated Pentium workstation. The problem feels like a memory/buffer issue or stream corruption. Whatever it is, it is causing my TV to reboot. Any ideas?

    I'm currently running Mezzmo 5.1.0.0. All files are H.264/.mkv

    Thanks
    Last edited by vguitarist; 12-30-2016 at 03:55 AM.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,642

    Default

    Thanks for reporting this. We'll try it here with our Samsung C-series TVs. In the meantime, can you provide us with a set of logs? Turn on logging in Mezzmo (see http://www.mezzmo.com/wiki/doku.php?id=using_logging) and restart your Mezzmo server. Now reproduce the TV reboot issue. Once reproduced, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email them to us at support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Jul 2013
    Posts
    48

    Default

    Paul -- it happened again last night. I sent you a link to the logs, since they were too big to email. Please let me know what you find. Thanks

  4. #4
    Join Date
    Sep 2009
    Posts
    2,680

    Default

    The issue may be caused by the setting of the bookmark, when using the Samsung C (Compatible) profile the behavior is slightly different to the Samsung C profile so changing to the Samsung C profile might resolve the issue.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Jul 2013
    Posts
    48

    Default

    Peter,

    The Samsung C compatible profile is required to fix a NAS spin-up error when it awakes from a low power state. I will try the standard C profile as requested, but it will cause a different set of problems. Paul and I spent a good bit of time troubleshooting this issue (tracked down to a setting in the genericdevicedescription XML file). The thread is here: http://forum.conceiva.com/showthread...h?goto=newpost. I do see that the C compatible profile is actually for the B-series TV. Maybe that's the problem...

  6. #6
    Join Date
    Sep 2009
    Posts
    2,680

    Default

    I compared the Samsung C and Samsung C (Compatible) profiles and the only difference of note is the use of the SamsungB Generic description which would affect bookmarks, possibly this also affects the retry behavior of the TV if the request fails.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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