Mezzmo for Roku doesn't see Mezzmo Server 5.1

[reformedalpineskier]

I just downloaded and installed the Mezzmo app for my new Roku Premiere+. Unfortunately, the Roku app isn't finding my Mezzmo Server (version 5.1) once I start the app. My Blu-ray player streams from the server just fine but the Mezzmo app (the Roku and Sony Blu-ray player are connected to the same switch on my network) is stuck at the "Loading" screen. The Roku is able to browse my network to the Mezzmo Sever with its DNLA media player. From the Mezzmo Server side, Windows Firewall isn't announcing a Mezzmo app's request to connect to it. The app also doesn't find the server with the LAN firewall turned off.

There appears to be nothing to configure on the Roku app side. It should snoop the network and connect to the server - at least that was my impression reading the Wiki. Looking on my server, the media devices list included the IP address associated with the Roku, but recognized it only as a generic media device. It is set to allow connections. I updated the profile to a Roku Streaming Player. It made no difference.

Any ideas? Thanks in advance!

[Peter]

Hi,
it is possible the Mezzmo Roku app is finding a device on your network that returns some xml data that is causing a crash when processing servers, can you please try installing the Mezzmo Roku beta channel https://my.roku.com/add/MezzmoBeta to see if this finds the server as we have made some improvements to the error handling.

[reformedalpineskier]

Thanks Peter. I added the beta app to my profile. It looks like it'll take up to a day for it to show up on my device but once it's there, I'll give it a go.

[reformedalpineskier]

OK, I tried Version 1.4 build 0 and still get the same result. The app is stuck at the "Loading..." screen apparently attempting to find or connect to the server.

[Peter]

We have updated the beta channel with some changes, please go to settings > system > system update on your roku and select to check for updates to update the channel. Please let us know if this update allows you to find your Mezzmo server in the app.

[reformedalpineskier]

I updated to version 1.4, build 2. The app again did not find the server. Also, following up on a possible cause you mentioned in your initial reply to me (another device sending some xml causing a crash), I shut down my WHS2011 machine which has its own DLNA server and is set up as an iTunes server. With the WHS off the network, the app still didn't find the Mezzmo server.

[jmcease]

I just bought a sharp TV with ROKU built in and I am seeing the same result. I have also tried the Beta version and the same result. Worth noting is that the TV IP address is not showing in the media devices section of Mezzmo software.

[Peter]

Does the app remain stuck at the "Loading..." still when using the Beta or does it complete and just show no servers found?

[reformedalpineskier]

Peter, the loading message and the spinning circle have continued indefinitely. The longest I've let it continue before exiting to the main screen is about 10 minutes. In no instance (based on at least 10 attempts) has the discovery process completed. The two betas and the production app have all behaved identically as best I can tell. BTW, I'm away from home skiing this week so it'll be next weekend before I can test out anything new. I'll test out any ideas you come up with and post here once I get back home.

[Peter]

The loading message and the spinning circle should stop after about 60 seconds, since it is continuing indefinitely this indicates an error is still occurring causing the app to get stuck. We will do some investigation to see if we can find any weak points in the code where the crash might be occurring and add some protection. You can try turning off any other devices that use UPnP or stopping other programs or servers on your PC that use UPnP to see if the problem still occurs.