Mezzmo for Roku doesn't see Mezzmo Server 5.1

[reformedalpineskier]

Peter, the loading message and the spinning circle have continued indefinitely. The longest I've let it continue before exiting to the main screen is about 10 minutes. In no instance (based on at least 10 attempts) has the discovery process completed. The two betas and the production app have all behaved identically as best I can tell. BTW, I'm away from home skiing this week so it'll be next weekend before I can test out anything new. I'll test out any ideas you come up with and post here once I get back home.

[Peter]

The loading message and the spinning circle should stop after about 60 seconds, since it is continuing indefinitely this indicates an error is still occurring causing the app to get stuck. We will do some investigation to see if we can find any weak points in the code where the crash might be occurring and add some protection. You can try turning off any other devices that use UPnP or stopping other programs or servers on your PC that use UPnP to see if the problem still occurs.

[Peter]

We have just uploaded an update of the Mezzmo Roku Beta with some changes:

- Added a setting to turn on/off continuous play of videos (it is off by default)
- Added support for manually adding a server using the ip address. You can use this to add your Mezzmo server to stream over the Internet to a Roku in another location.

We also fixed a problem where if the URL to the server returned no data or invalid data it would crash the app and leave it on the 'loading...' page.

You can update the existing beta to the new version by going to settings on the Roku then System then System Update and selecting Check Now.

[reformedalpineskier]

Hi Peter:

I updated to version 1.4, build 3. The app still gets stuck at the "Loading..." screen. No server other than Mezzmo and Win10's DLNA are installed on the machine hosting Mezzmo. That computer's primary purpose is recording sports programming using NPVR and a Hauppauge Colossus. It is those video files I'm hoping to use the Mezzmo app on the Roku Premier+ to stream rather than the Sony Blu-Ray player I've used for several years.

Going down the deductive path that maybe some other uPnP device is interfering with the Roku apps server lookup, I've taken of screen capture of the devices screen in Mezzmo so you can see all the media devices on my network. The devices I use (just a fraction of the total) for sharing files, network streaming, and internet streaming work as they did before I added the Roku. FYI, the clunky Roku DLNA app I downloaded from the Roku store can browse my Mezzmo and WHS2011 servers (the Roku can see them) - it just cannot play the HD formats I use (Hauppauge NPVR recordings, iTunes from the WHS). My primary means of streaming from Mezzmo to my TV is via has been the Sony Blu-ray. That hasn't changed -- and it's not affected by the presence of the new Roku. Given all this, it does seem that the app's server discovery is being interfered with as opposed to a hardware or network setup problem.

If I could get the Roku app to load, I'd love to set it with a static IP (most of the shared devices on my network use a static IP) and hopefully not have to deal with the device discovery process! Thanks in advance for your help.

[Peter]

We have made a change so that the search for servers is not performed by default when starting the app, this should enable you to get to the servers screen where the Refresh icon and '+' add icon are displayed. You can try using the Refresh icon to initiate the search to see if the server is found or you can select the '+' add icon to enter the ip address of the server to add it manually.

[reformedalpineskier]

Peter, that change allowed the app to see and I could select the Mezzmo server! I can browse and navigate through the folders. Now I have a new challenge to address: None of the videos play. When I press the play/pause button on the Roku remote (or my Harmony remote) to select and play a show, nothing happens. I get the deadpan beep and sometimes a partially filled progress bar flashes across the bottom of the screen. Also, I cannot scroll/navigate to the Play button in the upper right of the screen using the arrow buttons to attempt playback that way.

I'll start researching what the Roku natively supports to ensure the .ts files produced by the Hauppauge Colossus are compatible. There's no sign (the transcoding window on the server is empty) that the server is trying to transcode the file.

[reformedalpineskier]

Peter, it looks like it is a file compatibility problem. I'll work on that first. If I need to remux or trancode each .ts file to a .mkv that Roku supports, I probably will just continue in almost every instance to use my Sony Blu-ray player to stream the shows recorded by the Hauppauge Colossus. I can use the Roku and the Mezzmo channel app to display photos and music stored on the servers.

Your solution to add the search button, an add server button, and to display the connected Mezzmo servers on the lower left of the screen is a pretty elegant (and flexible) solution. Bravo! I didn't clearly say in the message above, but the app, once it loaded, had discovered my Mezzmo server and it displayed it as a third button next to the add button.

[wback]

Exactly same issue here: I have TWO Roku devices: On one (Roku TV), it suddenly started working after a couple of days and is working flawless since (for now around 4 months). The second (Roku 4 Premier), is still unable to find the Mezzmo server.
BTW: I'm using Mezzmo Pro Version 5.1.1.0 on Win 10 in console mode, since unable to run Mezzmo Server as Service (issue logged in other thread).

[Peter]

Can you please try installing the Mezzmo beta channel https://my.roku.com/add/MezzmoBeta to see if this finds the server? You can also manually add the server location.

[RLG59RD]

Hi Peter,

Sorry to hijack this thread - trying to set Mezzmo up with Roku box and server is not seen, have installed the latest Beta in this thread and have tried to install manual location (not sure i have done this correct - if you could list step by step please). The app spins and searches then finds nothing and stops?


RLG