Originally Posted by
Peter
You can go to 'Media Devices' and double-click the device in the list then on the Transcoding tab click the button to delete transcoded files and this will remove any transcoded files with the incorrect aspect ratio. Then you can turn off transcoding by unchecking the box to transcode incompatible files so that they can be played on the device.
If you have some files that require transcoding then you can pre-transcode them or you can right-click on one of the iPhone movies that is wider when transcode and select 'Get FFmpeg Information' then either post this here or send it to support [at] conceiva [dot] com and we will send you an updated device profile that will play these files without transcoding.
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