Missing Playlist Images, What did I do wrong?

[Peter]

If the posters still display in Mezzmo in the Application then it could be a problem with transcoded files, try going to 'Media Devices' and double click the device in the list then on the Transcoding tab click the button to delete transcoded files then see if this resolves the problem. Please also make sure the device profile for the PC is set to Kodi in 'Media Devices' and if it is not then double-click the device and change the profile to Kodi.

[Narnian]

If the posters still display in Mezzmo in the Application then it could be a problem with transcoded files, try going to 'Media Devices' and double click the device in the list then on the Transcoding tab click the button to delete transcoded files then see if this resolves the problem. Please also make sure the device profile for the PC is set to Kodi in 'Media Devices' and if it is not then double-click the device and change the profile to Kodi.

I must not have explained it clearly. The posters display on all the clients, but they don't work in the Mezzmo application.

[Peter]

If the posters are displaying on the clients then this means it is the opposite and the transcoded files exist but the original posters do not. Please go to your Mezzmo database folder (see options for it's location) and then check in the Artwork folder to see if the Posters exist. If they do then it might be a permissions problem so try double-clicking one of them to view it.

[Narnian]

If the posters are displaying on the clients then this means it is the opposite and the transcoded files exist but the original posters do not. Please go to your Mezzmo database folder (see options for it's location) and then check in the Artwork folder to see if the Posters exist. If they do then it might be a permissions problem so try double-clicking one of them to view it.

OK, so the database folder has almost 8,000 images. When I double click on a movie in the Mezzmo interface, it opens up the description with the correct poster image. But when I go back to browsing I'm only seeing the filmstrip icon with no artwork.

Is there a permission I need to check?

[Peter]

If the poster displays when you go to the description then Mezzmo is able to load the posters from disk and the permissions are correct. If you go to the properties of the file does the poster appear also, try right-clicking on a file and select properties to see if the poster is shown.

[Narnian]

If the poster displays when you go to the description then Mezzmo is able to load the posters from disk and the permissions are correct. If you go to the properties of the file does the poster appear also, try right-clicking on a file and select properties to see if the poster is shown.

I'm not sure I understand what you mean. Do you mean go to the file from the file system? (Windows?) Or do you mean go to the file from Mezzmo and right click the selected movie? When I right click on the movie from Mezzmo and go to properties it is showing the poster.

[Peter]

I mean the second one, going to the properties of the movie in Mezzmo. Since Mezzmo is showing the poster this means the problem could be in the transcoding folder, Mezzmo transcodes posters for devices to adjust the size. Please go to 'Media Devices' in Mezzmo and double-click on the device that corresponds to the computer running Kodi then on the Transcoding tab click the button to delete transcoded files then go to Kodi and see if the posters appear. You can also try installing the Mezzmo Kodi addon in Kodi if you are not already using this to see if this shows the posters as it is possible that Kodi has cached the information and is using old URLs to try and get the posters.