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Thread: Missing Playlist Images, What did I do wrong?

  1. #11
    Join Date
    Feb 2013
    Posts
    26

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    Quote Originally Posted by Peter View Post
    I mean the second one, going to the properties of the movie in Mezzmo. Since Mezzmo is showing the poster this means the problem could be in the transcoding folder, Mezzmo transcodes posters for devices to adjust the size. Please go to 'Media Devices' in Mezzmo and double-click on the device that corresponds to the computer running Kodi then on the Transcoding tab click the button to delete transcoded files then go to Kodi and see if the posters appear. You can also try installing the Mezzmo Kodi addon in Kodi if you are not already using this to see if this shows the posters as it is possible that Kodi has cached the information and is using old URLs to try and get the posters.
    I followed your instructions but that doesn't seem to have changed anything. I think I need to restate the problem, as some of the comments in your resolution seems a little off course.

    First, please forget about KODI. The only reason I brought it up is that I first noticed the problem after installing KODI on the same PC as the Mezzmo server. Two days later, I uninstalled KODI hoping it might fix things. To be clear, I'm not trying to fix KODI ( a client ), I'm trying to fix Mezzmo (the server).

    Second, all clients that connect to the Mezzmo server can see the posters and descriptions. I have about four Android tablets, two Blu Ray players, and two laptop computers that I've used as clients. I'm having a separate issue with one of the blu ray players, but all of the other client machines can browse to the Mezzmo server and see the posters and descriptions.

    The Problem: In the Mezzmo Server application no posters are visible. If I open the properties of the video I can see the poster and the backdrop, but when I exit the properties all the movies in the Mezzmo library show up with a filmstrip Icon. This makes it difficult to figure out which movies have not been assigned video metadata. I'm adding about 25 titles a week, so this is a pretty good sized irritation.

    My Mezzmo Server name is PirateChest (my kids picked that out). Following your directions, I selected PirateChest from Media Devices and deleted the transcoded files. I then did a refresh in the Mezzmo Server Library and I'm still just seeing the filmstrip icons.

  2. #12
    Join Date
    Sep 2009
    Posts
    1,409

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    I think I understand what is happening now but can you please take a screenshot of the Mezzmo application with no posters visible? If posters are visible in properties then they should be visible in the thumbnail list, can you also enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting Mezzmo go to a playlist where the posters are not visible then send the logs to support [at] conceiva [dot] com so that we can see if any errors are reported.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #13
    Join Date
    Dec 2017
    Posts
    4

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    Hello.
    Exact same thing happens here .
    No posters visible on mezzmo server and all fine in client (Samsung TV) .
    What should i do ?
    Looks like something went wrong with Mezzmo UI .....
    How it can be repaired ?

    Screens as you asked
    1.jpg2.jpg
    Last edited by tomazzz; 12-05-2017 at 04:40 AM.

  4. #14
    Join Date
    Sep 2009
    Posts
    1,409

    Default

    Hi tomazzz,
    could you please send us your Mezzmo.db file so that we can inspect the path used for the posters? Go to options in Mezzmo to find the database's location then stop your Mezzmo media server and exit Mezzmo and add the Mezzmo.db to a zip and send it to support [at] conceiva [dot] com.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #15
    Join Date
    Dec 2017
    Posts
    4

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    Quote Originally Posted by Peter View Post
    Hi tomazzz,
    could you please send us your Mezzmo.db file so that we can inspect the path used for the posters? Go to options in Mezzmo to find the database's location then stop your Mezzmo media server and exit Mezzmo and add the Mezzmo.db to a zip and send it to support [at] conceiva [dot] com.


    Done , when can i expect the results ?
    Because it is really annoying glitch .

    Thanks.

  6. #16
    Join Date
    Sep 2009
    Posts
    1,409

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    We are testing it now using your database. Does the problem occur with all posters or just those on the walking dead?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #17
    Join Date
    Dec 2017
    Posts
    4

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    Quote Originally Posted by Peter View Post
    We are testing it now using your database. Does the problem occur with all posters or just those on the walking dead?
    All posters and all folders . Because i was also able to set a picture for the folders before that happened , but now folders just showing as folders ...
    Cant set a picture on folder anymore ....

  8. #18
    Join Date
    Sep 2009
    Posts
    1,409

    Default

    We reproduced it here, if you go to the toolbar in Mezzmo and select View it will be currently set to icons so you will need to change this to Medium Thumbnails to get the posters again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #19
    Join Date
    Dec 2017
    Posts
    4

    Default

    Quote Originally Posted by Peter View Post
    We reproduced it here, if you go to the toolbar in Mezzmo and select View it will be currently set to icons so you will need to change this to Medium Thumbnails to get the posters again.
    Thanks a lot , they already replayed me over email .
    Very good customer service , that was really fast !!!
    Really appreciate .
    Thanks.

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