"New" Fire TV Stick

**steve+t429** · 04-23-2017, 05:40 PM

Have been using Mezzmo Android app with my Fire TV and Fire TV stick for sometime. Everything has been working fine.

I recently purchased the New Fire TV stick which has a different UI. Mezzmo app installed just fine and worked as expected. However, when trying to use it again after using a different app, it appears to be crashing as the device returns to the home screen after a brief period. A reboot of the stick allows the App to run again, but just one time.

My "old" Fire TV stick has just been upgraded to the new UI and that now exhibits the same behaviour. This makes me think that the change is a software rather than hardware issue. Would be grateful if you guys could investigate and hopefully come up with a solution.

**smitbret** · 04-25-2017, 01:21 AM

Originally Posted by steve+t429

Have been using Mezzmo Android app with my Fire TV and Fire TV stick for sometime. Everything has been working fine.

I recently purchased the New Fire TV stick which has a different UI. Mezzmo app installed just fine and worked as expected. However, when trying to use it again after using a different app, it appears to be crashing as the device returns to the home screen after a brief period. A reboot of the stick allows the App to run again, but just one time.

My "old" Fire TV stick has just been upgraded to the new UI and that now exhibits the same behaviour. This makes me think that the change is a software rather than hardware issue. Would be grateful if you guys could investigate and hopefully come up with a solution.

I am not sure exactly when it started happening but I also noticed this on my Gen 2 FireTV Sticks. I know that it was doing it on Saturday and Sunday (April 22 & 23) but may have also been doing it Friday evening.

If you reboot the FireTV stick then Mezzmo will work 1 time. If you then exit and try to reload Mezzmo, it just crashes back to the home screen until you reboot the FireTV stick.

**steve+t429** · 04-25-2017, 01:58 AM

Originally Posted by smitbret

I am not sure exactly when it started happening but I also noticed this on my Gen 2 FireTV Sticks. I know that it was doing it on Saturday and Sunday (April 22 & 23) but may have also been doing it Friday evening.

If you reboot the FireTV stick then Mezzmo will work 1 time. If you then exit and try to reload Mezzmo, it just crashes back to the home screen until you reboot the FireTV stick.

That is exactly the same behaviour I'm seeing and i agree, just happening the past few days.

**Peter** · 04-26-2017, 09:12 AM

I have reproduced the problem here and we will investigate to try to find the cause.

Update:
Our FireTV stick Gen1 here has not got the new UI update yet so we will keep testing. Looks like it might take a while for us to get the update http://www.aftvnews.com/software-upd...t-gen-devices/
After rebooting the FireTV if I launch the Mezzmo app the Fire TV returns to the home screen but after a few tries the Mezzmo app is able to launch and exit without issues, I suspect the FireTV may still be loading and as it loads it returns the user to the home screen. Please try waiting until the home screen has completely finished loading then try running Mezzmo.

**steve+t429** · 04-26-2017, 03:04 PM

Thanks for the info Peter.

Rebooting the Fire TV Stick is a workaround for the time being.

**Peter** · 04-27-2017, 10:02 AM

I left the FireTV stick on overnight and it has the update now 5.2.4.1 (573210520), I tried reproducing the problem but was unable to. If I start Mezzmo then exit the app then start it again it works fine.

**steve+t429** · 04-30-2017, 05:49 PM

Well, as you say, the problem isn't happening now

so presumably there has been a change by Amazon. Thanks for checking this out anyway. Great support as always.

**smitbret** · 05-03-2017, 02:51 AM

Originally Posted by steve+t429

Well, as you say, the problem isn't happening now

so presumably there has been a change by Amazon. Thanks for checking this out anyway. Great support as always.

I am still getting the issue FireTV version 5.2.4.1. I got the update on 04/19/2017 and that would be almost exactly when I noticed the issue.

It happens every time and is unrelated to the OS loading because if I have been watching something on Mezzmo, exit Mezzmo and then come back it just fails to open.

**Peter** · 05-03-2017, 10:18 AM

Can you please check the build version that appears in the brackets next to 5.2.4.1 to see if it matches mine? Also please try going to Settings then Manage Applications and select Mezzmo then try forcing the app to stop and launch it again to see if this works.

**steve+t429** · 05-03-2017, 03:42 PM

Originally Posted by Peter

Can you please check the build version that appears in the brackets next to 5.2.4.1 to see if it matches mine? Also please try going to Settings then Manage Applications and select Mezzmo then try forcing the app to stop and launch it again to see if this works.

FYI, here are the Software build versions for the three Fire devices I have:-

Fire TV (1st Gen) 5.2.4.1 (573210520)
Fire TV Stick (1st Gen) 5.2.4.1 (573210520)
Fire TV Stick (2nd Gen) 5.2.4.1 (573210620)

And I can confirm there are currently no issues when re-opening the App on any of the devices.