"New" Fire TV Stick

**steve+t429** · 04-23-2017, 06:40 PM

Have been using Mezzmo Android app with my Fire TV and Fire TV stick for sometime. Everything has been working fine.

I recently purchased the New Fire TV stick which has a different UI. Mezzmo app installed just fine and worked as expected. However, when trying to use it again after using a different app, it appears to be crashing as the device returns to the home screen after a brief period. A reboot of the stick allows the App to run again, but just one time.

My "old" Fire TV stick has just been upgraded to the new UI and that now exhibits the same behaviour. This makes me think that the change is a software rather than hardware issue. Would be grateful if you guys could investigate and hopefully come up with a solution.

**smitbret** · 04-25-2017, 02:21 AM

Originally Posted by steve+t429

Have been using Mezzmo Android app with my Fire TV and Fire TV stick for sometime. Everything has been working fine.

I recently purchased the New Fire TV stick which has a different UI. Mezzmo app installed just fine and worked as expected. However, when trying to use it again after using a different app, it appears to be crashing as the device returns to the home screen after a brief period. A reboot of the stick allows the App to run again, but just one time.

My "old" Fire TV stick has just been upgraded to the new UI and that now exhibits the same behaviour. This makes me think that the change is a software rather than hardware issue. Would be grateful if you guys could investigate and hopefully come up with a solution.

I am not sure exactly when it started happening but I also noticed this on my Gen 2 FireTV Sticks. I know that it was doing it on Saturday and Sunday (April 22 & 23) but may have also been doing it Friday evening.

If you reboot the FireTV stick then Mezzmo will work 1 time. If you then exit and try to reload Mezzmo, it just crashes back to the home screen until you reboot the FireTV stick.

**steve+t429** · 04-25-2017, 02:58 AM

Originally Posted by smitbret

I am not sure exactly when it started happening but I also noticed this on my Gen 2 FireTV Sticks. I know that it was doing it on Saturday and Sunday (April 22 & 23) but may have also been doing it Friday evening.

If you reboot the FireTV stick then Mezzmo will work 1 time. If you then exit and try to reload Mezzmo, it just crashes back to the home screen until you reboot the FireTV stick.

That is exactly the same behaviour I'm seeing and i agree, just happening the past few days.

**Peter** · 04-26-2017, 10:12 AM

I have reproduced the problem here and we will investigate to try to find the cause.

Update:
Our FireTV stick Gen1 here has not got the new UI update yet so we will keep testing. Looks like it might take a while for us to get the update http://www.aftvnews.com/software-upd...t-gen-devices/
After rebooting the FireTV if I launch the Mezzmo app the Fire TV returns to the home screen but after a few tries the Mezzmo app is able to launch and exit without issues, I suspect the FireTV may still be loading and as it loads it returns the user to the home screen. Please try waiting until the home screen has completely finished loading then try running Mezzmo.

**steve+t429** · 04-26-2017, 04:04 PM

Thanks for the info Peter.

Rebooting the Fire TV Stick is a workaround for the time being.

**Peter** · 04-27-2017, 11:02 AM

I left the FireTV stick on overnight and it has the update now 5.2.4.1 (573210520), I tried reproducing the problem but was unable to. If I start Mezzmo then exit the app then start it again it works fine.

**smitbret** · 09-02-2017, 10:12 AM

Originally Posted by Peter

I have reproduced the problem here and we will investigate to try to find the cause.

Update:
Our FireTV stick Gen1 here has not got the new UI update yet so we will keep testing. Looks like it might take a while for us to get the update http://www.aftvnews.com/software-upd...t-gen-devices/
After rebooting the FireTV if I launch the Mezzmo app the Fire TV returns to the home screen but after a few tries the Mezzmo app is able to launch and exit without issues, I suspect the FireTV may still be loading and as it loads it returns the user to the home screen. Please try waiting until the home screen has completely finished loading then try running Mezzmo.

Just digging back into this as it is the most nagging issue that I have right now. All 4 of my FireTV devices (3 Sticks and a Box all Gen 2) exhibit the same behavior. I have done factory resets on two of them with no change. At this point I have installed SPMC with the Mezzmo Plugin on the box and one of the sticks as a workaround but it's not as user friendly as Mezzmo App+VLC when it comes to using the FireTV remote controls.

A couple of things I have noticed after the last few months of this-

#1 If I exit the Mezzmo App improperly (Home Button instead of exiting from the Mezzmo Menu), I can re enter the app if I IMMEDIATELY select it. I am talking one or two seconds between hitting the home button and re-selecting the Mezzmo App. There is no time to think about "Oh crap, I exited wrong". If I wait 4 or 5 seconds it's too late, the app has to be stopped from the Settings or the device has to be restarted.

#2 If I go into the Apps Menu of the FireTV where it shows all of the installed and cloud apps there is something that looks like a thin progress bar at the bottom of the Mezzmo icon. It's "progress" animation is a very fast scroll from left to right across the bottom of the icon. Mezzmo is the only app I have ever seen with this feature. Thought it was strange and may be completely unrelated.

**Peter** · 09-04-2017, 09:39 AM

We will release an update of the app today which may resolve the problem, this update will prevent the use of the app Notification on TV devices which do not show the Notification anyway. Not sure about issue #2 as I have not seen this before.

**smitbret** · 05-09-2017, 02:00 PM

Originally Posted by Peter

Are you exiting the Mezzmo app or just pressing the home button to return to the main menu of the Fire TV? If you are exiting the app please try leaving it running and just use the home button on the remote to return to the menu or if you are just using the home button please try exiting the app from the menu. We have tested here and if we exit the app we can always return to it, we will try leaving it running to see if this is causing the issue.

That makes sense. We generally just hit the <home> button and then try to jump back in. I will mess with it tomorrow and see if I get any repeatable results.

**smitbret** · 05-12-2017, 02:15 AM

Originally Posted by smitbret

That makes sense. We generally just hit the <home> button and then try to jump back in. I will mess with it tomorrow and see if I get any repeatable results.

Yep, if I exit the app using <exit> then it seems that I can reopen Mezzmo from the FireTV without an issue. Pressing <Home> and then trying to get back in is usually a losing proposition.