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Thread: "Not supported file format" on Samsung UE40C6700

  1. #1
    Join Date
    Nov 2010
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    1

    Default "Not supported file format" on Samsung UE40C6700

    Hi there,

    I'm running the trial version 2.1.11 of Mezzmo and I like the software a lot.
    Actually it seems to be the only media server that is working correctly with my samsung TV and I would like to buy it. But unfortunaltely I still have some problems with it.
    Mezzmo is running propperly on an WHS, connected to an AVM fritzbox with newest firmware. The TV (with Samsung WLAN USB Stick) recognizes Mezzmo as soon as it becomes available and I can browse folder, watch pictures or listen to music on TV without any problem. So far so good.
    But when I want to watch movies, for some files (*.avi files - Video-codec MPEG-4 part2) I get the error message "Videocodec not supported" even if the thumbnails on TV are already showing the correct content of the movies.
    The strange thing is, that some other files, with same video-codec are played correctly.

    - Transcoding is activated
    - Samsung C is automatically detected by Mezzmo

    Any idea what I can do?
    Thanks and best regards
    Michael
    Last edited by turtle; 11-30-2010 at 01:30 AM.

  2. #2
    Join Date
    Nov 2010
    Posts
    1

    Default

    Hello,

    I've have the same behaivour on my Samsumg UE40C6000. I'm not sure, but I remember that that other users have recieved a patch.
    can we have this patch also?
    regards
    msauer

  3. #3
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Please send a message to support (at) conceiva (dot) com and we'll send an updated device profile to try.

    Some files will not play on the TV, even if the codecs seem to match, in this case it's best to check those files using the PCSM (Samsung's software) - if that doesn't play those files, then it's a hardware (firmware) issue. It's still possible to play them by forcing transcoding and a future Mezzmo update will make that even easier.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  4. #4
    Join Date
    Jan 2011
    Posts
    3

    Default

    HI!

    I have the same problem with my Samsung LN55c610 TV

    Is the fix working for this tv too?

    How long can we test your software? as I'm currently testing with the demo.

    So far this is the most compatible software with my samsung TV (Two day old) and can play 1 files in MKV format (from my 1200 video that I have) (Mostly divx, wmv and x264)

    Edit: forget about time of the demo I saw it on help files. As for fix, i'm able to get almost all video playable witn Samsung B profiles but no MKV on the other hand, I can play MKV on Samsung C but nothing else.
    Last edited by vitesse; 01-02-2011 at 12:36 PM.

  5. #5
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Yes, please send in a message for an updated device profile.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  6. #6
    Join Date
    Oct 2010
    Posts
    51

    Default

    Hi turtle, msauer & vitesse,

    Did you end up getting those movies to work? Did Conceiva fix the issue?
    I too had issues with certain mkv.

    Can you please post me the movie information that "MediaInfo" grabs. I think I might know why they don't work.

  7. #7

    Default

    http://www.microsoft.com/expression/..._Overview.aspx just encode the files that won't play, that fixes the issue. Use Microsoft Encoder 4, the free version.

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Quote Originally Posted by digitalcleaner View Post
    http://www.microsoft.com/expression/..._Overview.aspx just encode the files that won't play, that fixes the issue. Use Microsoft Encoder 4, the free version.
    You can re-encode your files manually if you wish, but Mezzmo transcodes (converts/encodes) your incompatible files on-the-fly or lets you pre-transcode them before streaming for all your devices. So there is no requirement for using or purchasing a separate encoder product.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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