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Thread: Movie File Not Listed

  1. #1
    Join Date
    Dec 2012
    Location
    Perth
    Posts
    14

    Default Movie File Not Listed

    I have had this error three times now .I add a new movie file to my library and all shows up correctly in Mezzmo on my PC.
    However when opening library on TV (Mezzmo Android)the file is not there,this is only happening with movies beginning with the letter W.
    If I change first letter of movie title to any letter other than W it shows up,change back to correct setting and its gone.
    Iam sure there is a simple explanation but not simple enough for me.
    Any help would be great.
    Stu

    ps It is not all movies beginning with W that do this ,I have others showing ok.

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,601

    Default

    A few suggestions:
    • If you have content restrictions turned on for your device, check the movie's content rating in Mezzmo (Windows) on your PC and see if it is rated higher than your device's content restriction. If it is, then that would explain why it is not delivered to your device. You can turn on/off or modify the content restrictions for your device by editing your device in the Media Devices dialog.
    • On your device, go to the Video -> Recently Added playlist. You should see your movies listed there (assuming no content restrictions are stopping it from being delivered). Let us know if you see it.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Dec 2012
    Location
    Perth
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    Default

    Hi Paul
    Thanks for the suggestions.Content restrictions are turned off.
    The movie file is Wind River.If I change the first letter (W) to any letter after W in the alphabet ( X Y Z)it will not be listed.
    However if I change the first letter to any before W in alphabet (Vind River for example)the file is then in device library and plays fine,just the listing(spelling) is wrong.

  4. #4
    Join Date
    Sep 2009
    Posts
    1,701

    Default

    As a test can you please try stopping then starting your Mezzmo server to see if the file appears in the W list?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5
    Join Date
    Dec 2012
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    Perth
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    Default

    Tried that a few times,no go iam afraid.
    I changed spelling of a completely different movie (Bullit)to Wullit,it did not show in device,but the original problem file(Wind River) did.
    Changed movie Bullit back to correct spelling .restarted device and it appears as it should,but then Wind River has gone again.
    Last edited by stu; 11-17-2017 at 03:13 PM.

  6. #6
    Join Date
    Sep 2009
    Posts
    1,701

    Default

    Can you please enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting your Mezzmo media server try browsing the W playlist on the device then send us the logs to support [at] conceiva [dot] com so we can investigate.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Dec 2012
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    Perth
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    Default

    I have found if I put a copy of the same movie in my pc library the original will show on my device.
    Update: I deleted copy and original file has remained.Hope it stays that way.
    will see what happens when I put another file beginning W,X,Y or Z
    Thanks for your input

  8. #8
    Join Date
    Sep 2009
    Posts
    1,701

    Default

    Hi Stu,
    glad to hear you have made progress to resolve the issue, the logs showed there are 124 files in the Movies folder and Mezzmo Android was browsing and retrieving the information for all of these.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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