Force subtitle language

[Paul]

As mentioned, Mezzmo should be using the subtitle language preference you have made for your device and using it to stream the external subtitle to your device. We'd like to see a few things from you:

• Right-click on the video in Mezzmo and click 'Get FFmpeg Information'. Send this to us.
• Right-click on the video in Mezzmo and click 'Properties'. On the Properties dialog, go to the Subtitles tab. Take a screenshot and send this to us.
• Go to the Device Settings dialog (Subtitles tab) for your device. Take a screenshot and send this to us.
• Turn logging on (see http://www.mezzmo.com/wiki/doku.php?id=using_logging). Restart your Mezzmo server. Stream the video to your device. After playing starts and the wrong subs are displayed, stop your Mezzmo server and exit Mezzmo (Windows) app. Zip up all the logs and email send them to us.

Email all the above to us at support [at] conceiva [dot] com.

[mrgenie]

As mentioned, Mezzmo should be using the subtitle language preference you have made for your device and using it to stream the external subtitle to your device. We'd like to see a few things from you:

Email all the above to us at support [at] conceiva [dot] com.

Hi Paul, did you get the email?

[Paul]

Hi Paul, did you get the email?

Yes - got your email. We're working through a bunch of support requests and will get back to you via email shortly.

[Peter]

We reproduced the issue here and found that Mezzmo is always selecting the first subtitle if it is a text based subtitle regardless of whether a higher priority language subtitle is found further down the list. We will fix this for the next update.

[mrgenie]

We reproduced the issue here and found that Mezzmo is always selecting the first subtitle if it is a text based subtitle regardless of whether a higher priority language subtitle is found further down the list. We will fix this for the next update.

Hi Peter, it's been 3 weeks now since you wrote me in an e-mail you already fixed this issue.

Any ETA when the patch/update/upgrade going to be released as I'm really looking forward to have this in our network to be able to stream
different languages based on the device.

[Peter]

Hi,
there is currently no ETA on when the next update will be released. The update will be a major one with several new features. We will send you a patch via email containing the changes for the subtitle language selection.

[mrgenie]

Hi Peter,

I send 2 emails concerning my findings including a crash dump (21MB as attachment) but I get following message from a mail server:

This message was created automatically by mail delivery software.

A message that you sent has not been delivered to all of its recipients after
more than 24 hours on the queue on smtpcorp.com.

The message identifier is: 1epK9O-9EFMCY-42
The subject of the message is: Re: Mezzmo Subtitles Issue on Samsung
The date of the message is: Fri, 23 Feb 2018 21:40:49 +0100

The following address(es) have not yet been delivered:

support@conceiva.com

No action is required on your part. Delivery attempts will
continue for some time, and this warning may be repeated at
intervals if the message remains undelivered. Eventually the
mail delivery software will give up, and when that happens,
the message will be returned to you.

____________________________________________
followed by:

This message was created automatically by mail delivery software.

A message that you sent has not been delivered to all of its recipients after
more than 48 hours on the queue on smtpcorp.com.

The message identifier is: 1epK9O-9EFMCY-42
The subject of the message is: Re: Mezzmo Subtitles Issue on Samsung
The date of the message is: Fri, 23 Feb 2018 21:40:49 +0100

The following address(es) have not yet been delivered:

support@conceiva.com

No action is required on your part. Delivery attempts will
continue for some time, and this warning may be repeated at
intervals if the message remains undelivered. Eventually the
mail delivery software will give up, and when that happens,
the message will be returned to you.