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Thread: Cannot add video files

  1. #1
    Join Date
    Feb 2018
    Posts
    1

    Default Cannot add video files

    I have a video library that works well and streams to my smart TV.

    However, I have recently added some videos in wmv format that Mezzmo Pro does not recognize. They do not appear on my TV, nor do they show up on the media server. When I navigate to the folder on Mezzmo the files do not show up. On the TV they appear as empty boxes.

    I have tried converting the files to mp4 and avi, but they still aren't recognized by Mezzmo.

    Can someone give me some help on this? I've tried some of the suggestions, like changing the type of my device and turning off transcoding, but nothing helps.

    Any suggestions?

    Thanks

  2. #2
    Join Date
    Sep 2009
    Posts
    1,782

    Default

    Hi,
    we will need some logs to determine what is happening here, please enable diagnostic logging http://www.mezzmo.com/wiki/doku.php?id=using_logging&s[]=diagnostic then after restarting Mezzmo go to the folder in Mezzmo where the files should appear and then send us the logs so we can see why Mezzmo is not adding them.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Sep 2009
    Posts
    1,782

    Default

    Hi,
    we got your logs, the log indicates that your Mezzmo database has become corrupt so new files are not being added. If you have a backup of the database you should restore the backup to see if this resolves the issue. If you do not have a backup then you will need to go to options in Mezzmo then select to Reset the database and this will create a new empty database so that you can add your files again.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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