Alternative Folder for Subtitles Not Working

**jeffreybc55** · 03-21-2018, 02:15 AM

I tried moving all of my SRT files into a separate folder. Naming Convention is accurate. Maintained Library and still no external subs. What am I doing wrong?

Example:
G:\VIDEO FOLDER TV\Archer\Archer S02E02.mp4

G:\VIDEO FOLDER TV\subs\Archer S02E02.srt

Now when I go to Properties of this episode and hover over "Update Subtitles" I get this populated in the section at the bottom (See attached image.)

thanks!

**Peter** · 03-21-2018, 09:03 AM

Hi,
Can you please check the path you set for the alternative subtitles in options to make sure it is G:\VIDEO FOLDER TV\subs. I tried this here and the subtitles were found after I moved the existing subtitles to the folder.

**jeffreybc55** · 03-24-2018, 05:26 AM

Originally Posted by Peter

Hi,
Can you please check the path you set for the alternative subtitles in options to make sure it is G:\VIDEO FOLDER TV\subs. I tried this here and the subtitles were found after I moved the existing subtitles to the folder.

Path is correct....does this log anywhere?

**Peter** · 03-26-2018, 08:34 AM

There appears to be a bug in the naming of the subtitles for the alternative folder in the case of tv series, we will fix this. You can send an email to support [at] conceiva [dot] com and we will send you a beta to try.