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Thread: Samsung UN40C5000QF Problem

  1. #1

    Question Samsung UN40C5000QF Problem

    I have a Samsung UN40C5000QF TV.. I installed the sample Mezzmo software because the Samsung software has a common problem of crashing on my computer because I have too many video folders.. Mezzmo was recommended in the Samsung support forum and was said to work perfectly with Samsung TVs.. I installed the software, and after adding all my folders to Mezzmo the video files appear on my TV but do not play.. I get a "Not supported file format" error with all the files I attempt to play.. All of my videos played with the Samsung software.. Is there something I missed during the software setup or doesn't Mezzmo work with my model Samsung TV?

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    Are you using the "Samsung C" device profile (you can check using the Media Devices dialog)? We do have updates for the Samsung TVs, so can you please send a message to support (at) conceiva (dot) com and we'll send that out to you.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3

    Question

    Thank you for the quick reply.. Yes, it is set to "Samsung C" device profile.. I will send support a message.. Is there any other info I need to include in the message?

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    No, just the TV's model number.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    OK.. Thank you..

  6. #6

    Cool

    I quickly received the update.. It seems to have fixed my problem.. All of the videos I tested seem to play.. Thank you Dennis for your help..

  7. #7
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,648

    Default

    No problem - glad to help!

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

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