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Thread: Encoding Issues - Some H.264/H.265 Videos won't start on Samsung JU6850 TV

  1. #1

    Default Encoding Issues - Some H.264/H.265 Videos won't start on Samsung JU6850 TV

    Hi Mezzmo support,

    There seems to be an issue with playing certain video files (I am using the newest Mezzmo Version 5.2.0.0). When I try to start them on my Samsung TV, I receive a "Video file not supported" message. Also those files are displayed as ".mpg" files but they are ".mkv" container files.

    Here are 2 examples:

    Example1

    Code:
    ffmpeg version N-78742-gf477849 Copyright (c) 2000-2017 the FFmpeg developers
      built with gcc 4.9.2 (GCC)
      configuration: --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread -lstdc++' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --pkg-config-flags=--static --disable-w32threads --enable-libvpx --enable-libvorbis --enable-libtheora --enable-libx265 --enable-cuda --enable-cuvid --enable-dxva2 --enable-libmfx --enable-nvenc --enable-gnutls --extra-libs='-lz -lnettle -lhogweed -lgmp -lidn -lws2_32 -lcrypt32'
      libavutil      55. 74.100 / 55. 74.100
      libavcodec     57.103.100 / 57.103.100
      libavformat    57. 76.100 / 57. 76.100
      libavdevice    57.  7.100 / 57.  7.100
      libavfilter     6.100.100 /  6.100.100
      libswscale      4.  7.102 /  4.  7.102
      libswresample   2.  8.100 /  2.  8.100
    Guessed Channel Layout for Input Stream #0.1 : 5.1
    Input #0, matroska,webm, from 'K:\Filme9\No Way.mkv':
      Metadata:
        encoder         : libebml v1.3.1 + libmatroska v1.4.2
        creation_time   : 2018-09-20T12:17:00.000000Z
      Duration: 02:14:08.69, start: 0.000000, bitrate: 7383 kb/s
        Chapter #0:0: start 0.000000, end 399.107000
        Metadata:
          title           : 00:00:00.000
        Chapter #0:1: start 399.107000, end 974.891000
        Metadata:
          title           : 00:06:39.107
        Chapter #0:2: start 974.891000, end 1590.297000
        Metadata:
          title           : 00:16:14.891
        Chapter #0:3: start 1590.297000, end 2066.856000
        Metadata:
          title           : 00:26:30.297
        Chapter #0:4: start 2066.856000, end 2634.298000
        Metadata:
          title           : 00:34:26.856
        Chapter #0:5: start 2634.298000, end 3089.336000
        Metadata:
          title           : 00:43:54.298
        Chapter #0:6: start 3089.336000, end 3558.430000
        Metadata:
          title           : 00:51:29.336
        Chapter #0:7: start 3558.430000, end 4107.312000
        Metadata:
          title           : 00:59:18.430
        Chapter #0:8: start 4107.312000, end 4579.366000
        Metadata:
          title           : 01:08:27.312
        Chapter #0:9: start 4579.366000, end 5056.468000
        Metadata:
          title           : 01:16:19.366
        Chapter #0:10: start 5056.468000, end 5571.524000
        Metadata:
          title           : 01:24:16.468
        Chapter #0:11: start 5571.524000, end 5947.567000
        Metadata:
          title           : 01:32:51.524
        Chapter #0:12: start 5947.567000, end 6311.972000
        Metadata:
          title           : 01:39:07.567
        Chapter #0:13: start 6311.972000, end 6774.935000
        Metadata:
          title           : 01:45:11.972
        Chapter #0:14: start 6774.935000, end 7324.776000
        Metadata:
          title           : 01:52:54.935
        Chapter #0:15: start 7324.776000, end 8048.685000
        Metadata:
          title           : 02:02:04.776
        Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1280x536 [SAR 1:1 DAR 160:67], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
        Metadata:
          BPS             : 5493263
          BPS-eng         : 5493263
          DURATION        : 02:14:03.048000000
          DURATION-eng    : 02:14:03.048000000
          NUMBER_OF_FRAMES: 192840
          NUMBER_OF_FRAMES-eng: 192840
          NUMBER_OF_BYTES : 5522822626
          NUMBER_OF_BYTES-eng: 5522822626
          _STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
          _STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
        Stream #0:1(ger): Audio: ac3, 48000 Hz, 5.1, fltp (default) (forced)
        Metadata:
          BPS             : 384000
          BPS-eng         : 384000
          DURATION        : 02:14:01.120000000
          DURATION-eng    : 02:14:01.120000000
          NUMBER_OF_FRAMES: 251285
          NUMBER_OF_FRAMES-eng: 251285
          NUMBER_OF_BYTES : 385973760
          NUMBER_OF_BYTES-eng: 385973760
          _STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
          _STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
        Stream #0:2(eng): Audio: dts (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s
        Metadata:
          BPS             : 1508999
          BPS-eng         : 1508999
          DURATION        : 02:14:03.041000000
          DURATION-eng    : 02:14:03.041000000
          NUMBER_OF_FRAMES: 754035
          NUMBER_OF_FRAMES-eng: 754035
          NUMBER_OF_BYTES : 1517118420
          NUMBER_OF_BYTES-eng: 1517118420
          _STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
          _STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
        Stream #0:3(ger): Subtitle: subrip (default) (forced)
        Metadata:
          title           : forced
          BPS             : 0
          BPS-eng         : 0
          DURATION        : 02:08:42.097000000
          DURATION-eng    : 02:08:42.097000000
          NUMBER_OF_FRAMES: 20
          NUMBER_OF_FRAMES-eng: 20
          NUMBER_OF_BYTES : 895
          NUMBER_OF_BYTES-eng: 895
          _STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
          _STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
        Stream #0:4(ger): Subtitle: subrip
        Metadata:
          BPS             : 53
          BPS-eng         : 53
          DURATION        : 02:08:42.097000000
          DURATION-eng    : 02:08:42.097000000
          NUMBER_OF_FRAMES: 1482
          NUMBER_OF_FRAMES-eng: 1482
          NUMBER_OF_BYTES : 51170
          NUMBER_OF_BYTES-eng: 51170
          _STATISTICS_WRITING_APP: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_APP-eng: mkvmerge v8.0.0 ('Til The Day That I Die') 64bit
          _STATISTICS_WRITING_DATE_UTC: 2018-09-20 12:17:00
          _STATISTICS_WRITING_DATE_UTC-eng: 2018-09-20 12:17:00
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
          _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    At least one output file must be specified
    
    <MEZZMO>: Child process ended with code: 109, ExitCode=1
    
    
    ---> DB Level Info: 41, 100
    ---> Frame rate: 23.98
    ---> Aspect ratio: 160:67 PAR=1:1
    ---> Duration: 02:14:08


    ---------------------------------------------------------------------------------------------

    Example2


    Code:
    ffmpeg version N-78742-gf477849 Copyright (c) 2000-2017 the FFmpeg developers
      built with gcc 4.9.2 (GCC)
      configuration: --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --enable-static --disable-shared --enable-zlib --disable-postproc --prefix=/home/peter/ffmpeg/build/gpl64 --enable-libmp3lame --enable-libx264 --enable-gpl --extra-libs='-lx264 -lpthread -lstdc++' --enable-runtime-cpudetect --extra-cflags=-I/home/peter/cc32/include --extra-ldflags=-L/home/peter/cc64/lib --pkg-config=pkg-config --pkg-config-flags=--static --disable-w32threads --enable-libvpx --enable-libvorbis --enable-libtheora --enable-libx265 --enable-cuda --enable-cuvid --enable-dxva2 --enable-libmfx --enable-nvenc --enable-gnutls --extra-libs='-lz -lnettle -lhogweed -lgmp -lidn -lws2_32 -lcrypt32'
      libavutil      55. 74.100 / 55. 74.100
      libavcodec     57.103.100 / 57.103.100
      libavformat    57. 76.100 / 57. 76.100
      libavdevice    57.  7.100 / 57.  7.100
      libavfilter     6.100.100 /  6.100.100
      libswscale      4.  7.102 /  4.  7.102
      libswresample   2.  8.100 /  2.  8.100
    [matroska,webm @ 0000000000646fe0] Could not find codec parameters for stream 3 (Subtitle: hdmv_pgs_subtitle): unspecified size
    Consider increasing the value for the 'analyzeduration' and 'probesize' options
    [matroska,webm @ 0000000000646fe0] Could not find codec parameters for stream 4 (Subtitle: hdmv_pgs_subtitle): unspecified size
    Consider increasing the value for the 'analyzeduration' and 'probesize' options
    Input #0, matroska,webm, from 'K:\Filme9\Siebn.mkv':
      Metadata:
        title           : funtv
        CREATION_TIME   : 2018-08-27T20:24:09Z
        ENCODER         : Lavf57.7.2
      Duration: 02:06:49.67, start: 0.000000, bitrate: 5630 kb/s
        Chapter #0:0: start 0.000000, end 251.251000
        Metadata:
          title           : Chapter 1
        Chapter #0:1: start 251.251000, end 379.254000
        Metadata:
          title           : Chapter 2
        Chapter #0:2: start 379.254000, end 453.745000
        Metadata:
          title           : Chapter 3
        Chapter #0:3: start 453.745000, end 887.512000
        Metadata:
          title           : Chapter 4
        Chapter #0:4: start 887.512000, end 1027.443000
        Metadata:
          title           : Chapter 5
        Chapter #0:5: start 1027.443000, end 1091.465000
        Metadata:
          title           : Chapter 6
        Chapter #0:6: start 1091.465000, end 1302.176000
        Metadata:
          title           : Chapter 7
        Chapter #0:7: start 1302.176000, end 1466.757000
        Metadata:
          title           : Chapter 8
        Chapter #0:8: start 1466.757000, end 1768.517000
        Metadata:
          title           : Chapter 9
        Chapter #0:9: start 1768.517000, end 1827.034000
        Metadata:
          title           : Chapter 10
        Chapter #0:10: start 1827.034000, end 1993.158000
        Metadata:
          title           : Chapter 11
        Chapter #0:11: start 1993.158000, end 2248.455000
        Metadata:
          title           : Chapter 12
        Chapter #0:12: start 2248.455000, end 2543.541000
        Metadata:
          title           : Chapter 13
        Chapter #0:13: start 2543.541000, end 2612.860000
        Metadata:
          title           : Chapter 14
        Chapter #0:14: start 2612.860000, end 2863.235000
        Metadata:
          title           : Chapter 15
        Chapter #0:15: start 2863.235000, end 3018.390000
        Metadata:
          title           : Chapter 16
        Chapter #0:16: start 3018.390000, end 3264.803000
        Metadata:
          title           : Chapter 17
        Chapter #0:17: start 3264.803000, end 3448.195000
        Metadata:
          title           : Chapter 18
        Chapter #0:18: start 3448.195000, end 3705.160000
        Metadata:
          title           : Chapter 19
        Chapter #0:19: start 3705.160000, end 3859.606000
        Metadata:
          title           : Chapter 20
        Chapter #0:20: start 3859.606000, end 4046.584000
        Metadata:
          title           : Chapter 21
        Chapter #0:21: start 4046.584000, end 4485.022000
        Metadata:
          title           : Chapter 22
        Chapter #0:22: start 4485.022000, end 4834.038000
        Metadata:
          title           : Chapter 23
        Chapter #0:23: start 4834.038000, end 5047.251000
        Metadata:
          title           : Chapter 24
        Chapter #0:24: start 5047.251000, end 5104.141000
        Metadata:
          title           : Chapter 25
        Chapter #0:25: start 5104.141000, end 5295.499000
        Metadata:
          title           : Chapter 26
        Chapter #0:26: start 5295.499000, end 5585.163000
        Metadata:
          title           : Chapter 27
        Chapter #0:27: start 5585.163000, end 5638.800000
        Metadata:
          title           : Chapter 28
        Chapter #0:28: start 5638.800000, end 5806.968000
        Metadata:
          title           : Chapter 29
        Chapter #0:29: start 5806.968000, end 5944.480000
        Metadata:
          title           : Chapter 30
        Chapter #0:30: start 5944.480000, end 6053.798000
        Metadata:
          title           : Chapter 31
        Chapter #0:31: start 6053.798000, end 6245.030000
        Metadata:
          title           : Chapter 32
        Chapter #0:32: start 6245.030000, end 6653.856000
        Metadata:
          title           : Chapter 33
        Chapter #0:33: start 6653.856000, end 6786.196000
        Metadata:
          title           : Chapter 34
        Chapter #0:34: start 6786.196000, end 7016.635000
        Metadata:
          title           : Chapter 35
        Chapter #0:35: start 7016.635000, end 7320.313000
        Metadata:
          title           : Chapter 36
        Chapter #0:36: start 7320.313000, end 7608.643000
        Metadata:
          title           : Chapter 37
        Stream #0:0: Video: hevc (Main), yuv420p(tv, bt709), 1920x800 [SAR 1:1 DAR 12:5], 23.98 fps, 23.98 tbr, 1k tbn, 23.98 tbc (default)
        Metadata:
          title           : FUNTV
        Stream #0:1(ger): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
        Metadata:
          title           : FUNDTV Dolby
        Stream #0:2(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
        Metadata:
          title           : FUNDTV Dolby
        Stream #0:3(ger): Subtitle: hdmv_pgs_subtitle
        Metadata:
          title           : Full
        Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle
        Metadata:
          title           : Full
    At least one output file must be specified
    
    <MEZZMO>: Child process ended with code: 109, ExitCode=1
    
    
    ---> DB Level Info: 120, 1
    ---> Frame rate: 23.98
    ---> Aspect ratio: 12:5 PAR=1:1
    ---> Duration: 02:06:49

    What could be the problem here? Other mkv files are working properly. Also VLC player is playing the files without any trouble.

    Many thanks,
    Michael
    Last edited by Michael1973; 10-22-2018 at 03:47 AM.

  2. #2
    Join Date
    Sep 2009
    Posts
    1,741

    Default

    Hi Michael,
    it is likely that Mezzmo is transcoding the files but either transcoding is failing or going too slowly. Can you please try going to the file in Mezzmo and right-click and select properties then on the Transcoding tab click on 'Use Original File...' to see if the file plays?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
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    Web: http://www.mezzmo.com

  3. #3

    Default

    Thanks Peter! Your advice was spot-on!

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