Page 1 of 2 12 LastLast
Results 1 to 10 of 19

Thread: Samsung C5500 Blu Ray - Device Disconected Error

  1. #1
    Join Date
    Dec 2010
    Posts
    2

    Default Samsung C5500 Blu Ray - Device Disconected Error

    Hello,

    I have Mezzmo running on a Windows Vista machine which is connected to the network via WiFi. My DLNA certified Samsung C5500 BLuRay is connected via Cat 5 cable directly to my modem.

    The C5500 will recognize Mezzmo and things seem to work fine but eventually it will disconnect from the server and give an error stating Device Disconnected.

    I can go back to the Mezzmo software and change the profile of of the Samsung from Samsung BDP to Samsung BDP 3D, then I reset the server, then switch it back to Samsung BDP and Mezzmo will reconnect to the device, but again, eventually it will disconnect.

    There is no pattern to the time it takes before it disconnects. Sometimes it may be 30 minutes, other time 5 minutes.

    Can someone please help me out. I love the Mezzmo Server and plan to buy the non trial version, but only if I can get it to work with my device. Otherwise it is useless to me.

    Thanks,

    Travis

  2. #2
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hello,

    This could be due to one of the two issues we're currently looking at - one of them is fixed actually. If you send a message to support (at) conceiva (dot) com we'll send you a patched server to try. If that doesn't help, it means you're hitting the second issue and we'll have that fixed soon as well.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  3. #3
    Join Date
    Dec 2010
    Posts
    2

    Default

    Quote Originally Posted by Dennis View Post
    Hello,

    This could be due to one of the two issues we're currently looking at - one of them is fixed actually. If you send a message to support (at) conceiva (dot) com we'll send you a patched server to try. If that doesn't help, it means you're hitting the second issue and we'll have that fixed soon as well.

    Email has been sent.

    I was wondering though, why don't you post the solutions to peoples problems on the forum as opposed to doing it privately through email? This is not a criticism, but rather an inquiry. I would think that by posting solutions, it would make them available to others having the same issues and lighten your workload. I know I personally spent hours searching the forum and while I found other posts with problems like mine, I never found any solutions because they were all discussed privately via email.

    Thanks,

    Travis

  4. #4
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    The reason why solutions are not posted on the forum is because they are relevant only for the currently released version, so if somebody comes here in a few months time and downloads something that was posted, it most probably won't work with whatever the current version will be installed at that time (or make things worse). Once a version is released all patches and device profiles updates are rolled into it (provided they work of course) and become obsolete. So, if this was done publically, somebody would have to go through all the old threads and delete download links, which is just not a feasible job.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  5. #5

    Default

    Dennis,

    I've thinking I think I have the same issue witheet my Samsung ps50c6500.

    Is the update expected any time soon?

    Regards

    Jacques

  6. #6
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Hopefully early next week.

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  7. #7
    Join Date
    Jan 2011
    Posts
    25

    Default

    This seems to be the exact thing I am experiencing as well! I am happy to see it is an acknowleged issue and hopefully will be fixed soon......I see Dennis' post date is 12/16, and it was hoped to be fixed in a week, so I am optomistic it will be soon!

  8. #8
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    There was no development during the holidays, but we're back in and working on this issue right now. If you've sent a message to support, then you'll get a patch once it's ready

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

  9. #9
    Join Date
    Jan 2011
    Posts
    1

    Default

    Running WHS and getting the same issue. How is the fix going?

    Andrew

  10. #10
    Join Date
    Nov 2007
    Location
    Melbourne, Australia
    Posts
    11,616

    Default

    Are you using the latest v2.1.13? If you are, then this should be fixed. If it still happens, it could be something else, in this case, can you please send in the logs (see this thread: http://forum.conceiva.com/showthread...nostic-logging) to support (at) conceiva (dot) com showing when the device disconnects?

    Mezzmo Android: Install it on your tablet, smartphone, Android TV or Amazon Fire to browse and stream files from your Mezzmo library to all your devices. Full details at http://www.conceiva.com/products/mez...mo_android.asp
    Mezzmo for Kodi Add-on: Install it into Kodi to stream files from your Mezzmo library directly in Kodi. Full details at http://www.mezzmo.com/wiki/doku.php?...odi_user_guide
    Mezzmo for Roku App: Install it onto your Roku to stream files from your Mezzmo library. Full details at http://www.mezzmo.com/wiki/doku.php?...oku_user_guide
    Wiki: User Guides & Reference Manual at http://www.mezzmo.com/wiki
    Facebook: http://www.facebook.com/Mezzmo.DLNA.Server
    Twitter: https://twitter.com/conceiva_mezzmo
    Web: http://www.mezzmo.com

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •